Description

We are looking for Medical Assistants/Patient Care Assistants (MA/PCAs) to join our Team! The Medical Health Associates of WNY (MHA) is the largest pediatric group practice in Western New York. MA/PCAs provide high quality care to pediatric, adolescent, and young adult patients in an office setting. This is an on-site position, not eligible for remote work.

Full-time and part-time positions are available at the following locations:

• Alden Pediatrics (Alden)
• Suburban Pediatrics (Williamsville)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical Duties (may include, but not limited to):

• Prepare patients for examination, obtain/record vitals, and record health history.
• Perform screenings, such as vision and hearing. 
• Collect and prepare laboratory specimens and/or patient samples. 
• Administer nebulizer treatment. Obtain respirations, pulse ox when applicable.
• Assist provider with medical treatments, procedures, and exams. 
• Explain medical procedures/treatment to patients (and family members).
• Process prescription requests.
• Communicate with parents/patients regarding questions, follow-up instructions or scheduling of additional testing (as directed by providers).
• Stock exam room supplies and clean/prep rooms and equipment. 
• Respond professionally and promptly to any given situation.

Administrative Duties (may include, but not limited to):

• Check-in patients, receive and direct phone calls, and schedule/confirm appointments.
• Ensure all forms, consents, and screenings are completed by patients and/or parents.
• Accurately fill out school, camp, and day care forms for provider. 
• Scoring of developmental tools such as the ASQ and/or MChat.
• Prepare, update, and maintain patient charts. 
• Receive and route message and documents (such as lab results) to appropriate staff. 
• Collect co-pays and balances, post charges and run reports for end of day balance. 
• Confirm insurance eligibility through online verification tools. 
• Complete record requests for transfer; transmit medical records (mail, email, fax, EMR).
• Check-out patients, assist with referral processing, and schedule next appointment. 
• Chart review for scheduling accuracy. 
• Prepare equipment and examination rooms, and clean instruments. 
• Complete laundry and assist with stocking supplies. 

Other Duties (may include, but not limited to):

• Demonstrate the primary goal of customer satisfaction through positive interactions with patients, parents, providers, colleagues, and other members of the patient care team in a respectful, courteous, confidential, and caring manner.
• Participate in quality assurance/quality improvement programs and activities within the practice setting.
• Attend and participate in required in-service and mandatory meetings for continuous quality improvements. 
• Support change and new programs to improve patient care and staff morale.
• Protect the privacy and security of confidential and sensitive patient information.
• Perform any other tasks as assigned by the manager, or as directed by a provider.

Requirements

ESSENTIAL SKILLS

• Enjoy working with infants, children, teens, and young adults. 
• Customer service skills, interpersonal skills, and team player mentality.
• Display empathy, compassion, patience, sensitivity, and understanding.
• Strong communication skills.
• Organizational skills, time management skills, and attention to detail.
• Ability to work well under pressure and remain calm. 
• Flexibility and Adaptability.
• Critical thinking and creative problem-solving skills.
• Demonstrate good judgment and decision-making skills.
• Display initiative, motivation, and a willingness to learn.
• Maintain patient confidentiality and uphold professional ethics. 
• Basic care techniques.

CORE VALUES

•  MHA employees make a positive IMPACT by demonstrating the Company’s Core Values while in the workplace: Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent. 
• Medical Assistant certification preferred.
• Current CPR Certification preferred.
• Prior medical assisting experience in a medical office preferred. 
• Knowledge of patient care and examination procedures preferred. 
• Basic computer literacy.
• Proficiency with medical record technology.
• MEDENT experience/knowledge preferred.