The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

In conjunction with the Operations Manager, the Office Supervisor provides day-to-day operational supervision over a team of administrative, technical, and/or clinical (non-provider) employees and directs office support services to provide support for physicians and other providers; and excellent experience for patients.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Provides day-to-day operational supervision of a team of administrative, technical, and/or clinical (non-provider) employees. Includes working in collaboration with the Operations Manager to interview, hire, terminate, discipline, manage performance, etc. of non-provider team members.
• Coordinates operational needs/requirements of office to include but not limited to maintaining machines and equipment, procuring office and medical supplies, equipment, phone service, IT support, etc.
• Assists the Operations Manager in providing information for budget justification, and maintains reports and records need to account for utilization of funds.
• Along with the Operations Manager, the Office Supervisor will assist with developing, evaluating, and recommending methods to improve the processing of the work of the office and utilization of funds.
• Responsible for checking and monitoring that providers and staff are completing tasks in Touchworks.
• Complete test edits on a daily basis.
• Reviews and submits charges on a daily basis.
• Maintain PAR levels of office supplies and medical supplies in the office.
• With the assistance of the Operations Manager, monitor Appointment Manager's past day and the current day, and check eligibility reports on a daily basis for all patient appointments.
• Other duties as assigned and/or needed.

Minimum Qualifications

Education

• A Bachelor’s degree or an equivalent combination of training and experience.

Experience

• A minimum of 2 years of administrative, billing, and office management experience, preferably in physician's office

  and/or ambulatory care setting.

Physical Requirements

• Stand, walk, and reach out for long periods of time in a clinical setting.
• Must be able to occasionally lift, carry, push, or pull over 100 lbs. as part of the role.
• Regularly exposed to healthcare settings that may require personal protective equipment.
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.