Correctional Medical Scheduler

Correctional Medical Scheduler Job Responsibilities:

A Correctional Medical Scheduler for a busy inmate medical scheduling division. This is an ideal position for a Medical Assistant, CNA, EMT, or LPN to shift to an office position. Primary duty will be scheduling medical appointments and requesting and retrieving medical records from provider offices and data entry. The position requires a high level of written email correspondence with the federal government and medical providers.

Position Description:

• Schedules, reschedules, and cancels inmate medical appointments
• Provides instructions to prisons to ensure that inmate patients are prepared for examinations and procedures
• Provides telephonic and written customer support
• Maintains a calendar and utilizes technology to maximize the efficiency of the scheduling process
• Request and retrieve medical records from treating providers
• Scan and/or file medical records into patient electronic health record
• Transmit correspondence and medical records via mail, email or fax
• Demonstrate skills in accuracy and multitasking with a strong attention to detail
• Must use medical terminology experience to review medical records for plan of care to include follow-up care needed
• Must ensure files are complete with all appropriate documentation
• Exceptional customer service skills
• Ability to work both independently and within a team environment
• Excellent written and verbal communication skills
• Strong attention to detail and highly organized
• Ability to maintain confidentiality
• Must be polite, helpful, and work well with others
• Additional duties as required

Requirements

• High School Diploma or higher
• Minimum of one (1) year experience scheduling appointments and/or procedures in a multi-specialty clinic, provider's office, or hospital setting
• Strong working knowledge of medical terminology
• Computer competency and intermediate proficiency in MS Office including Outlook, Word, and Excel
• Clear written and spoken communication skills
• Ability to prioritize and meet deadlines is critical in this role

Logistics

This position is located in Jacksonville, FL. The hours are 8:00am-5:00pm M-F. Opportunities for hybrid work will be considered once training commences. Will consider applicants outside of the Jacksonville, FL area on a case by case basis.

Please apply directly on our site: https://medcombenefits.isolvedhire.com/jobs/

What We Do

Medcom Benefit Solutions is a leading employee benefits administrator founded in 1983. We work hard for our brokers and the employers they serve to provide the most up-to-date services without ever losing the human touch. Our services include ACA Employer Reporting & Penalty Appeal Support, COBRA Premium Billing Administration, Consumer Driven Health Plan Administration, Health & Welfare Compliance, HIPAA Privacy & Security Solutions, and Government Healthcare Programs.

Our Values

As a company committed to helping people, we are also committed to cultivating a diverse and inclusive workplace where all feel safe and welcome. We hire the best experts in the business without discrimination due to race, creed, color, sex, religion, age, national origin, handicap, veteran status, marital or sexual orientation, gender identity, or gender expression status. We believe in open and honest communication among employees and encourage communication of your ideas, suggestions, and concerns.

Benefits

As an employee benefits administrator, we strive to provide the best possible benefits for our employees. We offer health insurance, dental insurance, vision insurance, life insurance, tuition reimbursement, paid time off, 401(k) retirement accounts, short and long-term disability, HSA, FSA, LPF, DCAP, and hybrid/remote work flexibility.

Employee Safety & Security

At Medcom, the security of our employees and clients is of utmost importance to us. We have strict protocols in place for the use of our equipment, building entrance, and email/internet access. Additionally, we take pride in our clean facilities, from our Ultraviolet duct lighting that eliminates dust and viruses to the plenty of supplies available to employees to keep themselves and their areas clean.

Background Check Disclaimer:

Medcom Benefit Solutions ("the Company") is committed to ensuring a safe and productive work environment for all employees, contractors, and visitors. To achieve this goal, we may conduct background checks as part of our employment and onboarding process. This disclaimer outlines the Company's policy and procedures regarding background checks.

Background Check Procedure:

Consent: All applicants and employees will be required to provide written consent for a background check as a condition of employment or continued employment with the Company. By signing the consent form, you authorize the Company to conduct background checks, including but not limited to criminal, educational, and employment history checks.

Information Collection: The Company will collect and verify information from various sources, which may include but is not limited to criminal records, credit reports, reference checks, and educational institutions. The information gathered will be used solely for employment-related purposes and in compliance with applicable laws.

Confidentiality: The Company will handle all information obtained during the background check process with the utmost confidentiality. Access to this information will be limited to authorized personnel involved in the hiring or employment decision-making process.

Fair Credit Reporting Act (FCRA): The Company will comply with all applicable provisions of the Fair Credit Reporting Act (FCRA) when conducting background checks that involve consumer reports, including obtaining the applicant's authorization and providing any required disclosures and adverse action notices.

Adverse Action: If information obtained from a background check leads to a decision that negatively impacts an applicant's or employee's employment status, such as denial of employment or termination, the Company will adhere to the FCRA's adverse action process. Applicants or employees will be provided with a copy of their background report and a summary of their rights under FCRA.

Drug Screening Disclaimer:

Medcom Benefit Solutions ("the Company") is committed to maintaining a drug-free workplace to ensure the safety, health, and well-being of all employees, contractors, and visitors. This disclaimer outlines the Company's policy and procedures regarding drug screening.

Drug Screening Procedure:

Consent: All applicants and employees may be required to provide written consent for drug screening as a condition of employment or continued employment with the Company. By signing the consent form, you authorize the Company to conduct drug tests.

I agree to hold harmless and release from all claims [Company Name] and its agents (including the above-named facility) from any liability arising in whole or part out of the collection of specimens, testing and the appropriate use of the information from such testing.

Testing Methods: The Company may use various drug testing methods, including but not limited to urinalysis, blood tests, and hair follicle tests. These tests are conducted by accredited laboratories or trained professionals.

Confidentiality: The results of drug screenings will be kept confidential and disclosed only to authorized personnel involved in employment decisions or required by law. Any positive test results will be handled discreetly and in compliance with applicable laws.

Adverse Action: If an applicant or employee tests positive for drugs, the Company may take appropriate action in accordance with its policies and legal obligations. This may include denial of employment or termination. The Company will provide individuals with an opportunity to explain any positive test results, and applicable laws and regulations will be followed.

Compliance with Laws:

The Company will conduct background checks and drug screenings in compliance with all applicable federal, state, and local laws and regulations. Applicants and employees will be provided with information about their rights and the processes involved in these checks and screenings.