Location :

Commerce City, COPay Range $20 to $30 per hourOverviewCome grow with us by joining our team as a Service Writer with some office manager duties!

In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments.

You will be responsible for documenting customer concerns about their vehicles. The position requires excellent customer service skills and knowledge of the automotive / bus industry.

When a customer requests a repair, the service writer enters information into the computer software detailing the repairs that are needed, how much time should be allocated to make the repair and notifies the Service Department.

This position also has warranty responsibility. This position is the first person the customer talks to in the service department, so it is essential that a helpful and knowledgeable demeanor is demonstrated.

Must be aware of service department policies and procedures, along with the correct procedure to open and close retail work orders.

This position works with limited supervision and will report directly to the Sales Manager.Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.

S. And we did it all by listening to and investing in customers like you.

Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today,

visionary thinking for what’s next.It’s the strength of our relationships both with customers and manufacturers that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together.

ResponsibilitiesBelow is an overview of the duties and responsibilities you would take on in this role : Check condition of vehicle at arrivalCommunicate with the driver / customer on service requirements of vehicleFill out the work list, repair order and all applicable factory warranty paperworkWrite up retail work orders using Board of Consumer Affairs, Write It Right guidelinesKeep track of the status of vehiclesAct as point of contact for all customers and sales personnel for issues related to your assigned departmentCommunicate the status of the vehicle with the customerCommunicate the cost associated with the repairs with the customerCommunicate timelines and service updates to customers and assist in maintaining an accurate service scheduleCommunicate with service department management on status, quotes, and pricingCommunicate with customers and CBS Sales to assure the vehicles are being completed by promise datesMaintain positive relationship with vendors, customers, and employeesCoordinate with sales, parts, and warranty departments as requiredCommunicate with accounting and shop management with respect to customer payment for servicesAssist and direct all assigned department service team members to assure all jobs are being completeVerify availability of partsAssist with filing warranty claims as neededSchedule with the service shop all applicable warranty repairs or locating a convenient warranty repair facility for the customer to transport vehicleObtain prior approvals for all warranty claims with various manufacturersMaintaining line of communication with all repair facilities, obtain estimates for needed repairs and providing pre-approvals to vendorsProcess and collect warranty claims with various manufacturersNegotiate basic warranty claim issues and understand when to elevate to supervisorVerify repair procedure are properly documented;

all parts match the story and process claim per manufacturers’ guidelinesInitiate the warranty repair work orders, documenting the customer complaint and detailing when the complaint occurs for the technician to diagnose properlyGet factory approvals, contact factory and customers with recalls and warranty procedures and warranty guidelines.

Also, inform customer of costs associated with warranty repairs and length of time to repairCommunicate with management on all aspects of warranty department workflow, customer, and vendor and manufacturer issuesAnswer telephonesKeep track of vehicles that are off propertyMay assist in training othersWhat You Will GainCompetitive benefits including health insurance, paid holidays, and vacation payContinuing education to provide you the opportunity to develop your full potential and be a true business partnerAccess to an expansive network of mentors and networking opportunitiesTop quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer serviceMinimum Job Requirements : High School Diploma or equivalentTwo (2) years’ work experience specifically related to service writing / warranty or customer serviceUnderstanding of the operation of the service and parts departments and the support of the sales and interaction with the administrative / accounting departmentComplete understanding of the warranty processService Administrators must possess, and demonstrate good communications skills with both customer and internal relations in person, via telephone, and electronic communicationAbility to analyze problems in order to determine warranty coverageStrong negotiation skillsAbility to organize and track issues concerning larger fleets operated under State or Government contract provisionsBilingual is a plusGood understanding of the bus manufacturer’s needs and the needs of Creative Bus Sales customersProfessional demeanor and cooperative attitudeHighly organizedPunctualProficient with computer data processingPhysical RequirementsWork will be performed both in an office environment as well as an outside areaMay be required to do frequent kneeling, stooping, squatting, crawling and climbing to perform multiple tasks of positionMust have the ability to board vehicles and inspect under vehicles if necessaryMust be able to lift, push and pull a minimum of 50 poundsMust have good manual dexterityAt Model 1, we are committed to living our core values of Solving Problems, Setting the tone, Drive Forward, Find Balance and Own it.

• Company retains the sole discretion to change the duties of the position at any time.

Last updated : 2024-06-03