Job DescriptionJob Summary & Responsibilities

Position :

Customer Service Professional - 5 Star Facility!

Compensation :

$17.00 per hour Bonus (additional $2-$4 per hour) Total compensation

$19-$21 per hour!

Summary :

Our client is a highly specialized, elite company focused in the automotive industry, with an extraordinary emphasis on luxury & services.

The client's main priority is to deliver luxury experience to their clients. The ideal candidate is a highly gifted, experienced and dedicated Customer Service Professional.

Provides 5 Star Guest Service to current and future guests, as well as, partners and their guests and employees. Develops business and retains and services clients in the specified geographic region.

Duties and Responsibilities :

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.

Ensures each and every guest entering the facility has an exceptional experienceAnswers incoming guest telephone calls in a courteous and professional mannerPossesses and maintains thorough knowledge of the hospitality industry as assignedNegotiates agreements with guestsOpens and closes contracts;

ensuring all required client paperwork is complete and accurateResponds to and investigates guest inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous mannerAssists all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in personUnderstands and communicates information regarding the company products, services, and policies to new and existing clientsPossesses and maintains thorough knowledge of our services and products.

Perform pick-up and drop-off service for guestsAssist in shuttle, delivery or logistics between locations.Researches guests prior to their arrival and offer service upgradeUse company wide programs, sales development, prospecting projects, guest events and reporting for group business developmentAchieve monthly, quarterly and annual revenue goals as outlinedMaintain and organize work areaMust be in proper uniform at all times when workingMust be ready to work at the start of scheduled shiftFollow lawful directions from supervisorsUphold the company non-disclosure and confidentiality policies and agreementsWork evenings, weekends and holiday work hours as requiredOther duties as directedEssential :

Ability to and proven track record of management of guest services effectively and successfullyAbility to work individually or within a team environmentAbility to work a flexible schedule including weekends, evenings, and holidaysAbility to maintain and project professional behaviors towards guests and associatesAbility to work in varying environments, such as indoors and outdoorsMust be a self-starter and proactiveExcellent guest service skillsCommitment to excellence and high standardsExcellent written and verbal communication skillsGood judgment with the ability to make timely and sound decisionsAbility to accept instructions or directions and see through to completionDemonstrated ability to make successful presentations to individuals and / or groupsVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmRequirements

Minimum Requirements :

Ability to work individually or within a team environmentHigh School Diploma or equivalent - College Degree PreferredMust be a self-starter and proactiveExcellent customer service skills;

commitment to excellence and high standardsExcellent written and verbal communication skillsGood judgment with the ability to make timely and sound decisionsCreative, flexible, and innovative team playerAbility to calculate figures and amounts such as discounts, interest, commissions, and percentagesExcellent problem resolutionStrong interpersonal skillsVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmPhysical Requirements :

Ability to stand, walk, bend and reach for up to 8 hoursAbility to lift a minimum of 45 lbs without assistanceAbility to work in weather and elements and with varying degreesWork between frequently alternating environments;

inside and outside, sun light and office lightApplicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above.

Benefits

Full-Time Employee Company Benefits

• Medical
• Dental Low and Vision paid 100% by employer
• $25,000.00 Basic Employee Life / AD&D Insurance for individual employees

Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees

• Employee Assistance Program
• Estate Planning Assistance : Will Prep, Living Trust, Healthcare Directives, Power of Attorney
• Identity Theft Assistance Services
• Travel Assistance through Mutual of Omaha
• COVID19 Resources (telehealth, mental health benefits and testing)
• Pharmacy Discount Programs through CVS & Good RX
• Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
• 401(k) Retirement Program
• 2 Weeks accrued Vacation with cash out program after 1st year
• Generous Sick and Safe accrued time off program
• Paid Holidays
• Paid Birthday off
• Cell Phone Pay of $40.00 a Month for hourly employees
• $1,000.00 Referral Bonus Program for hourly employees
• Employee Discounts for Auto Rentals (Friends & Family)
• Access to a full library of hundreds of online professional career training; from sales to software and nearly every-thing in between

Last updated : 2024-05-11