Job Description:

We are actively expanding our teams and seeking individuals who thrive in a fast-paced environment, excel at multitasking, and are dedicated to providing exceptional customer service.

As a full-service media sales and support company, we serve some of North America's largest media companies. We are also open seven days a week, which allows you to take on shifts around your busy schedule. We foster a supportive team atmosphere and offer opportunities for professional growth.

Training for this opportunity is being conducted in our office for approximately 60-90 days. Following the onsite training, there could be an opportunity to move to a hybrid schedule that includes both remote and in-office days.

We look forward to connecting with you soon and would be excited to schedule an interview this week!

As a member of our team, you will be responsible for responding to incoming calls and emails, processing advertising orders, formatting, proofreading, and processing legal and obituary notices, providing product information, and resolving any customer inquiries or concerns. We are looking for someone patient, empathetic, and communicative. If you have a passion for customer service and enjoy working in a fast-paced environment, we look forward to reviewing your resume.

Responsibilities Include:

• Handling and processing incoming calls and emails.
• Assist with processing advertising and notices.
• Proofread all work and reply to customers in a timely fashion.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Adhere to various guidelines and workflow processes.
• Provide a great customer experience by addressing all the customer's needs in a courteous and friendly manner.
• Become a subject matter expert (SME) on all things print and digital.

Desirable Skills:

• Previous customer support experience or experience as a customer care/customer service representative.
• Ability to meet and exceed productivity requirements and deadlines.
• Excellent communication and organizational skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proven customer support experience or experience as a customer care/customer service representative.
• Strong phone contact handling skills and active listening.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Hybrid work
• Office

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Amherst, NY 14221 (Required)

Ability to Relocate:

• Amherst, NY 14221: Relocate before starting work (Required)

Work Location: In person