Job Description:

We are actively expanding our teams and seeking individuals dedicated to providing exceptional customer service, thriving in a fast-paced environment, and excelling in supporting a team of great people around them. As a full-service media sales and support company, we serve some of North America's largest media companies. We are open seven days a week, allowing you to take on shifts around your busy schedule. We foster a supportive team atmosphere and offer opportunities for professional growth. All new employees will train and work onsite for the first 90 days of employment with floor support. Following this, each employee will be evaluated for potential hybrid deployment. Once approved for hybrid, the schedule will include both remote and in-office days.

As a member of our team, you will be responsible for responding to incoming calls and emails, processing advertising orders, formatting, proofreading, and processing legal and obituary notices, providing product information, and resolving any customer inquiries or concerns. We are looking for someone patient, empathetic, and communicative. If you have a passion for customer service and enjoy working in a fast-paced environment, we look forward to reviewing your resume.

Responsibilities Include:

• Ability to speak, read, edit/write in English and French

• Responding to incoming calls and emails.

• Assist with processing advertising and notices.

• Proofread all work and reply to customers in a timely fashion.

• Identify and assess customers' needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Adhere to various guidelines and workflow processes.

• Provide a great customer experience by addressing all the customer's needs in a courteous and friendly manner.

• Become a subject matter expert (SME) on all things print and digital.

Desirable Skills:

• Previous customer support experience or experience as a customer care/customer service representative.

• Ability to meet and exceed productivity requirements and deadlines.

• Excellent communication and organizational skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proven customer support experience or experience as a customer care/customer service representative.

• Strong phone contact handling skills and active listening.

We Offer:

• Flexible Scheduling

• Paid Training

• Key Experience in Media

• Hybrid Work Opportunity

• Career Growth

• Team Environment

• Paid Time Off

• Health & Dental

Job Type: Full-time or Part-time

Starting at $15.25 - $16.00 per hour, plus additional earnings based on a quality and sales incentive plan.

Please submit resume to: hr@mediasalesplus.com