Exciting Opportunity to Join Our Team and Provide Exceptional Customer Service!

Join our team as a Bilingual Customer Support Representative and take on the opportunity to assist our customers with their newspaper advertising needs. You will have the chance to develop and apply your customer service skills and provide exceptional support to ensure the satisfaction of our valued customers. As a member of our team, you will be responsible for responding to incoming calls, processing advertising orders, providing product information, and resolving any customer inquiries or concerns. In this role, our Customer Support Representative will work with both English and French speaking customers via phone and email.

We are looking for someone who is patient, empathetic, and communicative. They should have excellent organizational and time management skills to excel in this role. If you have a passion for customer service and enjoy working in a fast-paced environment, we look forward to receiving your application.

Responsibilities:

• Manage large amounts of incoming calls and emails
• Process customer accounts, proofread all work, reply to customers in a timely fashion, and produce a high level of work in a deadline-driven environment
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
• Take the extra mile to engage and assist customers

Skills:

• Ability to support customers by speaking, reading, and writing in both English and French
• Proven customer support experience or experience as a customer care/customer service representative
• Track record of meeting and exceeding productivity and deadlines
• Strong phone contact handling skills and active listening
• Excellent communication and organizational skills
• Ability to multitask, prioritize, and manage time effectively

Hybrid in-office/remote working opportunity available after the in-office training period. Our team members build a foundation through in-person training and support and then begin to work remotely/hybrid. We have a rotating schedule for in-office workdays approximately two days every four to six weeks.

In addition, there is an opportunity to earn extra monthly compensation through a quality and productivity incentive.

Apply today and join our team!

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Amherst, NY 14221: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Language:

• French (Required)

Work Location: Hybrid remote in Amherst, NY 14221