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Eightfold
Amherst, NY | Full Time
$46k-56k (estimate)
3 Months Ago
MEDIA SALES PLUS
Amherst, NY | Full Time
$43k-52k (estimate)
3 Months Ago
Media Advertising Specialist
Eightfold Amherst, NY
$46k-56k (estimate)
Full Time | Business Services 3 Months Ago
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Eightfold is Hiring a Media Advertising Specialist Near Amherst, NY

Imagine a career that fits your life schedule, supports your professional growth, and puts you at the media industry's forefront – join the Media Sales Plus team today!
Training for this opportunity is being conducted in our office for approximately 60-90 days. Following the onsite training, there could be an opportunity to move to a hybrid schedule that includes both remote and in-office days.
Our operations span seven days a week, providing you with the flexibility to accommodate your shifts within your hectic schedule. In our nurturing team environment, we prioritize professional development and growth opportunities.
As a member of our team, you will be responsible for responding to incoming calls and emails, processing advertising orders, formatting, proofreading, processing legal and obituary notices, providing product information, and resolving any customer inquiries or concerns. We are seeking individuals who thrive in a fast-paced environment, excel at multitasking, and are dedicated to providing exceptional customer service.
Responsibilities Include:
  • Handling and processing incoming calls and emails.
  • Assist with processing advertising and notices.
  • Proofread all work and reply to customers in a timely fashion.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Adhere to various guidelines and workflow processes.
  • Provide a great customer experience by addressing all the customer's needs in a courteous and friendly manner.
  • Become a subject matter expert (SME) on all things print and digital.
Desirable Skills:
  • Previous customer support experience or experience as a customer care/customer service representative.
  • Ability to meet and exceed productivity requirements and deadlines.
  • Excellent communication and organizational skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proven customer support experience or experience as a customer care/customer service representative.
  • Strong phone contact handling skills and active listening.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Experience level:
  • No experience needed
  • Under 1 year
Shift:
  • 8 hour shift
  • Day shift
Weekly day range:
  • Monday to Friday
  • Weekends as needed
Work setting:
  • Call center
  • Hybrid work
  • Office
Experience:
  • Customer service: 1 year (Preferred)
Ability to Commute:
  • Amherst, NY 14221 (Required)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$46k-56k (estimate)

POST DATE

02/22/2024

EXPIRATION DATE

06/15/2024

WEBSITE

eightfold.ai

HEADQUARTERS

MOUNTAIN VIEW, CA

SIZE

200 - 500

FOUNDED

2016

CEO

ASHUTOSH GARG

REVENUE

<$5M

INDUSTRY

Business Services

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