Who We Are

MedBridge is dedicated to serving ambulatory surgery centers (ASCs) and physician practices through our development, management, consulting, and revenue cycle services. We exist to free surgeons and specialists to focus their best energy on healing their patients and advancing their craft by managing all the details of their businesses for them. MedBridge believes in providing the highest quality of service, excellent employee benefits, and a team-oriented work environment.

Benefits

Employees who work 30 hours per week are eligible for the following benefits:

• Insurance – Medical, dental, vision, life, AD&D, and long-term disability insurance
• Holidays – 8 paid holidays per year
• PTO – 25 days per year (5 weeks)
• PEP Time – Paid time for exercise through our Physical Energy Program (PEP)
• Volunteer Time - Paid time for volunteerism through our Corporate Social Responsibility (CSR) program.
• 401(k) – Auto-enrollment in the company 401(k) plan
• FSA – Medical and Dependent Care Flexible Spending Accounts

Position Summary

Under the general supervision of the Patient Services Manager, the Patient Services Assistant works with MedBridge staff, patients, surgeons’ offices, and surgery center staff to collect outstanding balances and close open accounts. As the first and last leg of the revenue cycle, it is the Assistant’s job to act as case auditor to correct any processing mistakes by other departments. This role also needs to assist the manager and coordinators by surgery scheduling, running monthly reports, and answering phone lines.

Primary Responsibilities

• Create and manage follow reports in excel for each assigned client
• Generate and send patient financial statements for patient accounts set to cash pay, self-pay or insurance check
• Make financial calls about outstanding balances or needed patient involvement with insurance
• Organize and send accounts to collections if you are unable to collect outstanding balances
• Make and record account adjustments in our billing software and excel
• Process incoming Patient Services correspondence (returned statements, bankruptcy notices, etc.)
• Answer the phone lines ringing to our department (pre-op, post-op, operator, your two lines)
• Assist Coordinators with scheduling cases in HST and authorization follow up
• Run monthly reports for the manager or coordinators (HST surveys, revenue collected, estimates not scheduled, etc.)
• Start at 6:30 am PST or end at 5 pm PST as needed

Skills Required

• Strong organizational skills and attention to detail
• Independent work ethic
• Bilingual in Spanish & English preferred
• Commitment to customer service and professionalism
• Proficient in computer software (Word, Excel, Outlook, Adobe or PDF software)
• Excellent phone, verbal, written, and editing skills
• Interpersonal skills: ability to collaborate and enhance the team environment
• Ability to manage stressful situations and numerous simultaneous projects
• Ability to think creatively and analytically
• Ability to maintain a professional attitude in all situations
• Previous experience in healthcare or financial collections is preferred