Position : Planned Activity Specialist (Laboratory Field Service Technician)

Client : Large Biotech Company

Openings : 12

Duration : 8 months with high possibility of extension

Job Description :

This Planned Activity Specialist will travel across their designated city / state to various sites where they will attend and provide proactive maintenance to Cobas 6000's, 8000s, Pros and other analyzers.

Assay addition & application installation on Cobas 6000, which consists of :

• Schedule appointment with customer and set customer expectations
• Configure new assay, calibrator, controls & load reagent, calibrate, evaluate QC
• Run precision, linearity, and correlations
• Assist with interfacing of new assay
• Evaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)
• Determines cost effective repair / resolutions to minimize customer downtime
• Provides feedback and documents product failure trends and service ability issues
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products
• Identifies revenue generating and cost saving opportunities.
• Maintains expenses within departmental guidelines and controls inventory and all company property

Qualifications :

• High school diploma and 2 years of technical school or equivalent military training or work experience OR Bachelor's degree in a Biomedical field
• 2-5 years of progressive experience repairing or servicing mechanical / system hardware and software
• Effective communication skills, helpful customer interaction, and organizationally sound
• Experience with preventative maintenance and troubleshooting machinery / hardware using established procedures preferably in a laboratory or healthcare setting
• Med Tech background huge plus but not required

Last updated : 2024-05-19