Front Desk Receptionist - Float for 3 offices

Job Description:

We are seeking a highly organized and professional individual to join our team as a Front Desk Receptionist at our Neurologist office. As the first point of contact for our patients, you will play a crucial role in ensuring a positive and welcoming experience. This position requires exceptional customer service skills, multitasking abilities, and attention to detail.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a medical or healthcare setting.
• Excellent verbal and written communication skills in both languages, with the ability to effectively explain complex information.
• Strong interpersonal skills with the ability to empathize and interact with patients from diverse backgrounds.
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Proficient computer skills and experience with electronic medical records (EMR) systems.
• Demonstrated ability to handle stressful situations calmly and professionally.
• Knowledge of medical terminology and understanding of neurology concepts is desirable.
• Reliable, punctual, and able to maintain a professional appearance and demeanor.

Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Provide accurate and timely information to patients regarding appointments, clinic policies, and general inquiries.
• Utilize bilingual skills to effectively communicate with patients, both in person and over the phone, ensuring clear understanding of their needs and concerns.
• Schedule appointments, update patient records, and verify insurance information with accuracy.
• Coordinate patient flow by managing the reception area, ensuring efficient check-ins and minimizing waiting times.
• Maintain a clean and organized front desk area, including managing patient forms and office supplies.
• Collaborate with medical staff to facilitate smooth patient transitions and assist in resolving any scheduling or administrative issues.
• Collect and process payments for services rendered, ensuring adherence to billing procedures.
• Handle sensitive and confidential patient information with utmost professionalism and in compliance with privacy regulations.
• Assist in administrative tasks such as filing, faxing, scanning, and data entry as needed.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person