Description

WHO WE ARE . . .

We are ME Global Inc. We are headquartered in Minneapolis, MN and we operate two Foundry Plants in North America. One Foundry is in Tempe, AZ and the other is in Duluth, MN. We have been in business for over 100 years and have over 1000 team members operating in 5 different continents around the world. We produce metal castings for grinding media, mill liners, crushing liners, and slag pots with optimal designs and alloys specifically developed for the global mining, aggregate, and recycle industries. Our products are used in over 40 countries. 

The IT Support Technician is responsible for supporting manufacturing and office environment computing systems and users. Tasks will include receiving, prioritizing, documenting and actively resolving end user support requests with a strong focus on delivering outstanding customer service. Troubleshoot, resolve and/or escalate incidents and requests as necessary. Assists in the acquisition, deployment and tracking of IT assets.

1. Provide daily operational support for hardware, software, network and various other technology components in a foundry and office environment
2. Deliver outstanding customer service
3. Follow policies and standard operating procedures
4. Manage hardware and software configurations and maintain systems documentation
5. Troubleshoot and coordinate resolving user issues, software and equipment errors identified by system generated alarms or systems users
6. Coordinate equipment deliveries and installations, software license compliance, inventory and asset control
7. Log and track support calls in the designated ticketing system, prioritize and escalate tickets as required to ensure customer satisfaction
8. Communicate in a clear, professional and courteous manner in person, during telephone calls and in written correspondence
9. Assist with creation of a knowledgebase for frequently asked questions and technical tips
10. Provide extended and off-hours support as required in problem or crisis situations; may participate in an after-hours on-call rotation
11. Manage concurrent planned tasks around daily priorities
12. Maintain the confidentiality and security of privileged company information

EXPERIENCE WE NEED FROM YOU . . .

• MCDST, A , or equivalent experience
• Demonstrated competency with supporting client and server devices in a Microsoft Windows domain
• Technical proficiency with Windows 7 and Microsoft Office
• Demonstrated customer service experience
• A solid understanding of computer systems troubleshooting procedures
• Ability to comprehend and retain technical information
• Good written and verbal communications skills
• Strong interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
• Good organizational skills; ability to juggle multiple concurrent requests
• Ability to lift and haul equipment up to 50 lbs and crawl under workstations to install and maintain equipment
• Demonstrated experience in successfully utilizing a help desk ticketing system
• Ability to travel independently between remote facilities
• Experience supporting Office 365 and Office 2013/2016
• Technical proficiency with Windows 10
• Experience supporting LifeSize video, ShoreTel VOIP and digital signage systems
• Experience supporting iPhone, iPad, tablet and other mobile users
• Experience supporting PLC or SCADA systems including data analytics and remote monitoring.

ATTRIBUTES WE WANT FROM YOU . . .

• You get stuff done! You are hungry, responsive, and pursue everything with energy and drive.
• You compete and go the extra mile and do whatever it takes to ensure success.
• You display a respected sense of emotional intelligence with others in all circumstances. 
• You build trust and are transparent and open with those around you.
• You act with integrity and treat others with humility, respect, dignity in line with our values.
• You possess a strong business acumen understanding how you contribute to our success.
• You collaborate and influence positive relationships, outcomes, and improvement.
• You are curious, creative, and innovative and act with clear vision and sense of ownership.
• You deliver winning solutions based a mixture of analysis, wisdom, and judgment. 
• You promote the health and sustainability of the company, community, and people it serves.

WHAT’S IN IT FOR YOU . . .

• We offer top pay in the market to partner with the best people and the best talent.
• We reward team success with quarterly bonus payments when we achieve our goals.
• We offer innovative and rich benefit programs without the rich costs for our people.
• Work life balance is BIG! Enjoy 2 weeks vacation, 11 holidays, and 48hrs of sick time yearly.
• Personal, professional, and financial growth with our local and global job opportunities.
• Strong job stability from 100 years of experience in the growing global mining industry.

WHAT ARE YOU WAITING FOR . . .

The next 100 years has started. Apply to begin our journey together!