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Job Overview:
We are seeking a bright and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties:
- Greet guests upon arrival and provide them with information about hotel services and amenities
- Check guests in and out of their rooms using the hotel's reservation system
- Answer phone calls and respond to guest inquiries in a timely and professional manner
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure seamless guest experiences
- Perform night audit duties as needed, including reconciling accounts and preparing reports
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus, especially proficiency in languages commonly spoken by hotel guests
- Knowledge of hospitality management software systems is preferred
- Ability to handle difficult situations with professionalism and composure
- Attention to detail and strong organizational skills
- Proficient in using computer systems for data entry and reservation management
- Previous experience in a front desk or guest service role is preferred
If you are passionate about providing exceptional guest service in a hospitality environment, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our valued guests.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.50 per hour
Expected hours: No less than 25 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Part Time | Full Time
Accommodations
$25k-33k (estimate)
03/21/2024
07/17/2024
mdhospitalitygroup.com
CHATTANOOGA, TN
25 - 50
2015
AMY CORNELL
<$5M
Accommodations
The job skills required for Front Desk Agent include Customer Service, Guest Service, Communication Skills, Attention to Detail, Computer Systems, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.