Company Description

MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions, IT Asset Management, and IT Asset Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes.

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable.

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPC offers employees opportunities to enhance their skills and grow as people (career pathing for example).

Innovation

MCPC Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs. We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Benefits & Appreciation

• 401k matching and ROTH option
• Competitive Medical, Dental and Vision packages, and other benefit offerings
• Company sponsored events (picnics, cookouts, and volunteering opportunities)
• Company paid Holidays and Paid Time Off
• Career paths and advancement

Job Description

• Trusted advisor to assigned Customer(s).
• Work with Sales Team to help drive new business growth and customer satisfaction.
• Subject Matter Expert on all MCPC Services.
• Ensure high levels of customer satisfaction of assigned Managed Service Customers.
• Provide highest level of communication to internal and external Customers, Partners, Business Units, and other Teams.
• Look for Continual Service Improvements for assigned Customers
• Lead and manage Delivery Coordinators in support of contracted services.
• Assist with special projects as required.

Qualifications

Skills and Attributes Required

• A terrific, positive attitude, self-direction and leadership qualities are required.
• Strong customer-service orientation with a proven track record working with all levels of an IT organization.
• Experience with presenting information and data to customers
• Experience with understanding service-related P&L.
• Experience with hardware solutions that support MCPC Services.
• Strong understanding of a support team in various customer environments.
• Strong ability to communicate well both verbally and in writing to Customers and Partners, internal business units and management.
• Self-motivated and the ability to manage multiple priorities along with a strong work ethic required.
• Professional demeanor.
• Ability to manage confidential and proprietary company information.
• Experience working in a team-oriented, collaborative environment.
• Ability to identify and manage service issues.
• Ability to travel as needed.

Experience and Educational Requirement

• 1-2 years’ experience managing technical resources.
• 1-2 years IT customer service
• 1-2 years’ providing and delivering technical support and providing technical guidance.
• 1 experience as a technical lead
• 2-Year degree desired, but not necessary.
• Project Management experience desired, but not necessary

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.