Reports to: Director of Sales or Sales Manager

Subordinates: None

FLSA Status: Non-Exempt

SUMMARY: This position is responsible for assisting the sales and catering department in achieving revenue and customer satisfaction goals. Efficiently and effectively coordinates sales and catering efforts. Follows customer service guidelines to ensure high standards of quality in delivering guest satisfaction.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner to other sales team members and hotel management.
• Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.
• Assists with sales efforts in soliciting new business.
• Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
• Knowledgeable of hotel’s PMS and McNeill Hotel Company (MHC) Sales Systems. Coordinator will create and send client proposals, prepare contracts, prepare BEOs for Sales/Ops staff meeting, and ensure all files are organized and updated as it relates to customer information pertaining to group details.
• Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
• Assists in problem-solving and ensures overall quality of group sales and catering efforts.
• Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary.
• Understands and follows customer service management guest service recovery program
• Coordinates with sales team to ensure space and resources are utilized appropriately.
• Responsible for proper use of all equipment and supplies and adheres to cost controls to reduce expenses and waste.
• May also be responsible for inventory and ordering of office supplies.
• Maintains a clean and safe work area in compliance with MHC, hotel brand, local, state and federal regulations.
• Follows all MHC procedures for guest/associate incidents.
• Other duties as assigned by supervisor or management

QUALIFICATIONS:

Education/Experience: BS/BA in business administration or relevant field; certification in sales or marketing will be an asset.

Skills:

• Teamwork oriented
• Excellent verbal and written communication skills
• Skilled in the MS Office suite

RELATIONSHIPS:

Internal: Director of Sales, General Manager, Assistant General Manager

External: Sales Clients (Guests)

 PHYSICAL/COGNITIVE ACTIVITIES:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to assist the sales and catering department in achieving revenue and customer satisfaction goals. This person must understand the practices, techniques and technologies required in the they are performing or monitoring.

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.