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****Company Description****
**McKevitt Volvo is looking for an experienced Service Manager who runs an efficient and profitable service
department through productive staffing, customer retention, cost controls, achievement of objectives, and
maintenance of all service records. Ensures that the daily inventory of technicians time is consistently
sold to service customers.**
**Automotive Service Manager - Essential Duties
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels and monitors the performance of all service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends managers meetings.
Monitors and controls the performance of the department using appropriate reports, tracking
systems and surveys.
Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business.
Understands, keeps abreast of and complies with federal, state and local regulations that affect
service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing, and all are processed correctly.
Holds weekly department meetings.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training
schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Initials all repair orders before submitting them to the warranty department, monitoring for sales
and hours relative to expectations.
Establishes and maintains good working relationships with customers to encourage repeat and
referral business.
Informs repair technicians of time allowances on each repair order.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks
of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting area are kept clean.
Establishes and maintains good working relationships with vocational and technical schools to
enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Ensures the proper care, storage and inventory of special tools.
Ensures that customers service files are up-to-date and readily available for reference.
Ensures that all customers are greeted promptly and given fair estimates on costs and time
required for repairs and maintenance.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the
service experience.
Maintains safe work environment.
Maintains a professional appearance.
Other tasks as assigned.**
**Experience Required
Two to four years related experience and/or training.**
**Come join us - be part of an amazing culture thats transforming the way customers feel about buying or leasing their next vehicle. Youll be working alongside other talented individuals with the same vision and commitment together well drive toward a shared goal of giving our customers an exceptional experience. And at McKevitt Volvo, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations**
**Apply for Service Manager**
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Full Time
$105k-143k (estimate)
05/01/2024
05/20/2024
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.