Impact the Moment

Our team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the country and experience first-hand the difference your hard work makes.

How can you make an impact?

The Customer Enablement Associate will assist is all aspects of servicing and supporting sales territories when a Learning Technology Representative is not in place. In addition, the Customer Enablement Associate will service and support the house account and special sales territories that reside within the business enablement solutions team. This is a remote position open to applicants within the United States.

What you will do:

• Service and support sales territories with digital account creation and sample copies
• Access Instructor resources, packages and pricing
• Create book builds, booklists, inclusive access support, track shipments, check stock levels and SFDC maintenance
• Resolve bookstore and Instructor problems
• Facilitate resolution of technical problems through CXG
• Resolve student access code problems
• Offer Instructors product recommendations, to support their course needs
• Collaborate with District Managers and Specialists on coverage of sales territory

We're looking for someone who has:

• Bachelor's Degree (preferred)
• Excellent problem-solving skills with a customer-centric focus and natural bias for teamwork
• Ability to think independently and work with speed and accuracy to deliver results
• Excellent organizational skills with attention to detail and superior communication skills
• Proficiency with the Microsoft Office suite, other technology, and the web
• CRM experience
• The ability to learn, understand and execute with autonomy

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. If you are curious, open to new ideas and ready to make a difference, we want to talk to you.

The pay range for this position is between $32,000 and $40,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. We offer benefits including medical, dental and/or other benefits, depending on the position offered. This information is provided per the Colorado Equal Pay Act.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.