Summary of Sales Support Coordinator Position

The Sales Support Coordinator role is designed to be a resource to key sales associates. This position requires learning and understanding the Pella product offering and quoting system, as well as interaction with a wide variety of builders, contractors and homeowners. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting Pella sales representative(s) in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity. This role will work out of the Experience Center on 96th Street in Indianapolis.

We offer:

• Competitive hourly pay rate based on experience
• Solid benefits package - Medical, Dental, Vision, Life insurance, LTD
• A matching 401k plan
• A winning culture with low turnover
• Job Training
• Paid time off in first year

Sales Support Coordinator Responsibilities

• Administers, verifies, and submits accurate product orders by communicating with sales representatives and customers, and having sound knowledge of Pella products, systems, and procedures
• Works in the field to formulate product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems
• Uses the Pella Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Representative or Customer
• Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer
• Assists Pella Sales Representative(s) in calling and following-up on leads, processing customer requests for service or change orders, communicating the Pella offering to customer and maintaining accurate documentation of such communication
• Understands and utilizes all necessary software (PQM, MSOffice, etc.) by continually learning through experience and training
• Performs basic blueprint take-offs by accurately reading and interpreting client blueprints. Coordinates for internal drawings when necessary.
• Promotes and facilitates continuous improvement activities in the department
• Assist in building and maintaining strong customer relationships
• Point of contact after the sale to field any follow-up questions
• Manage recovery process for shortages and damaged product by facilitate ordering parts and/or scheduling service appointments as needed
• Handle Pella Architectural Services (PAS) requests as needed
• Facilitate sample delivering/pick-up
• Occasionally work variable, non-traditional hours and make oneself available for customers during evenings and weekends.
• May require representation of Pella as needed at company sponsored events, and/or builder home shows.

Education

High school diploma or GED

Sales Support Coordinator Qualifications

• Adaptable to changing processes and priorities
• Good organizational skills and attention to detail
• Excellent verbal and written English language skills
• Good public relations, public speaking, and customer service skills
• Occasional heavy lifting up to 50 pounds using safe lifting techniques
• Local travel to showrooms, job sites and customer/contractor locations
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
• Knowledge of general construction applications (window and door applications preferred)
• Strong problem-solving skills
• Enjoys working in a fast-paced environment with a high sense of urgency

Conditions of Employment

McComb Window & Door Co., Inc. is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pre-offer background check and post-offer drug screen are required.

Equal Employment Opportunity

McComb Window & Door Co., Inc. provides a working environment free of discrimination and harassment. McComb Window & Door Co., Inc. treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.