We are currently seeking an experienced CUSTOMER SERVICE REPRESENTATIVE to join our team! We are looking to add to our administration sales support team as we expand our presence both locally and regionally through our vast print, mail, and promotional/apparel solution offerings. This is a full-time position. Monday – Friday, 8:30 AM – 5:00 PM

McClung is an innovative commercial printer and marketing services company that provides exceptional value to our clients by combining our expertise in design, print, mail, promotional solutions, and logistics.

We are an employee-owned company that provides expectational benefit packages, retirement programs, and a quality-of-life difference when compared to other employers. At McClung you’re not just an employee, you’re a part of our team and family. McClung provides opportunities that will advance your career and quality of life.

Job Status: Non-Exempt

Reports to: VP of Administration

Essential Duties and Responsibilities:

• Engage with customers as the primary contact after the sale, job entry, being proactive in anticipating customer needs, answering, and responding to customers’ questions/concerns, and keeping in constant daily communication with customer to ensure timely and accurate delivery of product.
• Maintain close contact with the sales department or salesperson of customer.
• Facilitate estimates with company’s active and prospective customers.
• Assist customers with making decisions regarding changes, and create, adapt and/or change procedures and/or paperwork to fit customer’s specific needs. Coordinate all necessary information on customers’ exact job requirements.
• Coordinate and maintain necessary records to document customer alterations, corrections and/or changes that occur during work-in-process to internal departments and managers as well as to the customer.
• Coordinate and monitor all phases of production to ensure accurate and timely completion of jobs.
• Remain updated on all new technologies and plant equipment and understand how it affects customer accounts.
• Communicate and coordinate with outside vendors, and issue purchase orders as necessary. Evaluate and approve invoices for outside vendor work. Document and substantiate all extra changes and quote deviations.
• Educate customers on printing process, new technology or production capabilities as needed.
• Educate customers on promo and apparel, creative ideation and presentation, new technology or production capabilities as needed.
• Ensure that quality is maintained throughout the entire customer job process, internally and externally with outside vendors.
• Manage the communication of internal product production, as well as external vendor sourcing, through and to the sales representative and the customer/client.
• Conduct “follow-up” after job is completed to ensure customer satisfaction.
• Follow all company policies and procedures as specified in the Employee Handbook.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee may frequently lift and move up to 10 pounds and occasionally lift and move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Qualifications:

• 2 years’ work experience in Customer Service position (printing industry preferred)
• General knowledge of basic software programs.
• Highly organized with professional verbal / written communication skills.
• Ability to work independently with little or no instruction, as well as an ability to work in a team setting.

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Work Environment:
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Compensation:
Compensation will be based on experience.

Benefits package includes:

Medical
Dental – paid by Employer
Vision – paid by Employer
Short Term Disability – paid by Employer
Life insurance – paid by Employer
Long Term Disability 401(k)
Term Life
10 Paid holidays Paid Time Off
Flex Spending Account Worksite Benefits

McClung Companies is an equal opportunity employer. In accordance with anti- discrimination law, it is the purpose of this policy to effectuate these principles and mandates. McClung Companies prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Please refer to our handbook for our updated Drug and Alcohol Use policy.