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Description
Build your Career with an Industry Leader
Multi-Color Corporation and Fort Dearborn have merged and are now the world’s largest prime label and packaging supplier.
Join the new MCC and you will have the opportunity to become part of an organization that is committed to excellence and industry leadership for over 110 years.
The Customer Service Team delivers MCC’s World Class Service model by providing clear, concise and timely information regarding our customers purchase orders and shipments.
This requires obtaining and utilizing an in depth knowledge of our customer’s and products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn’s business systems and exceptional communication skills.
Why work at MCC :
Responsibilities :
Provide World-Class Customer Service
Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
Committed to expanding their knowledge of MCC’s products, services and solutions.
Work collaboratively within the plant
Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a good team player by assisting other people within the plant when needed.
Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators.
Accuracy of orders and releases entered
Volume of orders and releases entered
Timeliness of orders and releases entered
Qualifications :
Other considerations :
The employee must occasionally, bend, stoop, lift and / or move up to 35 pounds.
Diversity & Inclusion :
MCC fosters an inclusive culture that respects and embraces our teammates’ diverse backgrounds and experiences, so that everyone can achieve their full potential here.
We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples’ gender identity / expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.
DAWIND
Last updated : 2024-04-29
Full Time
Print & Book Publishing
$38k-47k (estimate)
03/28/2024
05/09/2024
mcclabel.com
NORTH KINGSTOWN, RI
7,500 - 15,000
1916
Private
$1B - $3B
Print & Book Publishing
MCC is an Ohio-based manufacturer and supplier of custom-printed labels for industries such as food and beverage, healthcare and automotive.
The job skills required for Customer service representative include Customer Service, Life Insurance, Leadership, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.