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Customer Service Representative
The Customer Service Representative will partner with outside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations and providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross margin management; collaborate with manufacturing to ensure Operational Excellence.
Customer Service Responsibilities:
Qualifications:
Education
A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline. In the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.
Customer Service Experience & Skills
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
Mazzella Core Values:
Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
Full Time
$53k-69k (estimate)
04/28/2024
05/15/2024
mazzelalifting.com
Brookpark, OH
<25
Durable Manufacturing
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.