Recent Searches

You haven't searched anything yet.

9 Director, Customer Success (remote) Jobs in Ann Arbor, MI

SET JOB ALERT
Details...
May Mobility
Ann Arbor, MI | Full Time
9 Months Ago
Black & Veatch
Ann Arbor, MI | Full Time
$152k-195k (estimate)
1 Week Ago
Barracuda Networks
Ann Arbor, MI | Intern
$74k-95k (estimate)
Just Posted
CENSYS
Ann Arbor, MI | Full Time
$71k-88k (estimate)
4 Days Ago
SHAR MUSIC
Ann Arbor, MI | Full Time
$49k-62k (estimate)
2 Weeks Ago
Cisco Systems
Ann Arbor, MI | Full Time
$52k-62k (estimate)
5 Months Ago
Clarivate Analytics US LLC
Ann Arbor, MI | Full Time
$126k-167k (estimate)
6 Months Ago
Barracuda Networks
Ann Arbor, MI | Intern
$72k-89k (estimate)
1 Month Ago
ANSYS
Ann Arbor, MI | Full Time
$213k-264k (estimate)
2 Weeks Ago
Director, Customer Success (remote)
May Mobility Ann Arbor, MI
Full Time | Business Services 9 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

May Mobility is Hiring a Remote Director, Customer Success (remote)

Job Summary

May Mobility is entering an exciting phase of growth and our team is expanding quickly. We are looking for a Director of Customer Success to help retain and renew our existing business, expand the business and ensure we are managing to the expectations of the customers on their key KPI’s. This role will report to the CCO and will operate cross functionally with stakeholders across Marketing, Business Development, Operations, Policy, Product, and Engineering. 

Key Responsibilities

  • Define the vision of the Customer Experience
  • Define the customer journey for our customers and enhance team efficiency through automation
  • Oversee and manage Customer Success Managers
  • Lead and develop a team of Customer Success Managers, who drive adoption and value for May customers
  • Solidify and expand May implementation and adoption framework and best practices, driving consistent use of the framework by the team
  • Work with Customer Success Managers and customers to onboard the May solution, plan and strategize on customer roadmaps, with the ultimate goal of driving value
  • Collaborate with the BD team and other business leaders to ensure a strong, joint business plan & shared execution to deliver value quickly to our customers
  • Serve as a point of escalation for team members and customers
  • Partner with product and engineering to continuously improve products and bring the voice of the customer into the organization
  • Drive true value for customers - find ways for CSMs to deeply understand our customers’ objectives and become a trusted advisor
  • Identify opportunities for continuous improvement
  • Lead and develop new initiatives for account strategy and customer health
  • Drive Renewal and expansion opportunities
  • Work with Customer Success Managers and other teams to think of and implement new strategies for engaging customers, driving adoption, helping them get ROI from May, and eventually renew and expand their contracts

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree is required; Master’s or MBA preferred
  • Minimum of 10 years of business experience (customer success) 
  • 5 years’ experience leading a customer success/account management team
  • Proven track record of maintaining and growing customer relationships
  • Strong intuition with the ability to anticipate future needs
  • Experience in building Senior Executive-level relationships
  • A “customer first” attitude
  • Ability to develop analytics to measure customer success initiatives
  • Success with creating and executing processes that scale, supported by technology
  • Ability to lead through influence, working cross-functionally
  • Ability to break down complex problems into clear, manageable parts and execute the solution
  • Ability to use data to drive action
  • Strong people management, coaching and development experience
  • Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.
  • A good understanding of customer success methodologies and practices including (but not limited to) segmentation, customer journey, and customer health scoring
  • Commercial experience in renewals and/or upselling
  • Highly effective at dealing with change and ambiguity as business needs shift responding well under pressure and demonstrating flexibility while ensuring compliance
  • Travel - up to 25% to attend customer sites, company meetings or functions

Benefits

  • Paid health benefits including vision and dental
  • Generous paid vacation days and holidays
  • Beverages, lunches, and snacks provided in the office
  • Meaningful stock options

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

07/27/2022

EXPIRATION DATE

09/19/2022

WEBSITE

maymobility.com

HEADQUARTERS

ANN ARBOR, MI

SIZE

50 - 100

FOUNDED

2017

TYPE

Private

CEO

JAMES R SPEARS

REVENUE

$5M - $10M

Related Companies
About May Mobility

May Mobility designs, manufactures and distributes self-driving electric shuttles.

Show more

May Mobility
Full Time
$62k-77k (estimate)
3 Weeks Ago
May Mobility
Full Time
$134k-162k (estimate)
3 Weeks Ago
May Mobility
Full Time
$117k-147k (estimate)
3 Weeks Ago

The following is the career advancement route for Director, Customer Success (remote) positions, which can be used as a reference in future career path planning. As a Director, Customer Success (remote), it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Success (remote). You can explore the career advancement for a Director, Customer Success (remote) below and select your interested title to get hiring information.

SHAR MUSIC
Full Time
$49k-62k (estimate)
2 Weeks Ago
Cisco Systems
Full Time
$52k-62k (estimate)
5 Months Ago
Clarivate Analytics US LLC
Full Time
$126k-167k (estimate)
6 Months Ago