Join our team at Maximus Global Services!

Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta.

MGS has immediate openings for Baggage Service Office at Atlanta International Airport. Fluent in Danish, Sweden or Norwegian is preferred.

Pay Rate: $22.00 per hour Status: Part Time

Benefits:

• Paid Time Off (for FT positions)
• Paid Training
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Incentive Rewards
• Career growth

Summary/Objective

Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The BSO Representative will work in the BSO office at the airport to ensure the team is effectively working with customers to assist them with their delayed, damaged or pilfered.
• The BSO Representative must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.
• The Baggage Service Office Representative will interact with airline passengers in a courteous, efficient, friendly and professional manner:
• Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices
• Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable.
• Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy.

Competencies

• Teamwork Orientation

• Stress Management/Composure
• Ethical Conduct
• Good Communication
• Customer Service
• Leadership

Work Environment

This job operates in a professional airport environment. Employees may be exposed to outside elements such as rain, sun and others. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This position is very active and requires standing, walking and seating.

Required Education and Experience

• High school diploma or GED.
• 2-3 years’ experience in customer service at airport.

Additional Eligibility Qualifications

• Pass a background check.
• Computer literacy in MS Office packages such as Word, Excel and Outlook.
• Must be able to read, write and speak English. . Fluent in Danish, Sweden or Norwegian is preferred.
• Experience in Customer Service
• The job requires someone empathetic and helpful to customers.