You haven't searched anything yet.
The Front Desk Agent performs all reception area duties such as greeting guests, answering
guest questions, checking guests in and out of guestrooms, answering phones, and booking reservations.
The Front Desk Agent also maintains the cleanliness and organization of the reception / office
area.
Essential Duties and Responsibilities
The following represents a list of essential duties and responsibilities; other duties maybe assigned as required.
Welcomes hotel guests and visitors with a warm smile and a professional demeanor before
determining the reason for their visit and assisting them accordingly.
Answers all incoming calls promptly and professionally, maintaining a positive attitude while
assisting the caller. If unable to help the caller, accurately determine the proper
department / person to transfer the caller to or take and relay a message.
Enters and / or update data related to guest registration, billing, guestroom assignment, or
cancellations.
Handles all guest requests within reason(e.g. making reservations, booking car service,
recommending local attractions, making arrangements, etc.)
each shift.
Monitors guest accounts and notifies supervisor of any extreme changes to any guest account or
suspicious actions by guests.
Other Duties
Minimum Required Technical Skills and Qualifications
courteous in demanding and difficult customer situations.
Ability to handle obstacles in a positive and professional manner and to effectively communicate
these problems, along with suggested solutions.
Ability to work a flexible workweek including nights, weekends and holidays.
Education / Certifications / Licensure / Experience
Language Skills
Excellent reading, writing, and oral proficiency in the English Language.
Physical Demands
The physical demands and environmental factors described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
movements
Last updated : 2024-03-27
Full Time
$29k-38k (estimate)
03/29/2024
06/28/2024
The job skills required for Front desk associate include Microsoft Office, Billing, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk associate positions, which can be used as a reference in future career path planning. As a Front desk associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk associate. You can explore the career advancement for a Front desk associate below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Associate job description and responsibilities
Front Desk Associate keeps the front desk and lobby area clean and neat.
01/02/2022: Houston, TX
The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
02/05/2022: Saint Louis, MO
Working at the front desk requires using computers to keep records, process payments, and complete other tasks.
03/03/2022: Virginia Beach, VA
Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
01/04/2022: Trenton, NJ
The Front Desk employee ensures positive customer experience.
12/09/2021: Lafayette, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/14/2022: Memphis, TN
A front desk receptionist needs to be highly organized, friendly and engaging.
01/09/2022: Chillicothe, OH
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/03/2022: Bridgeport, CT
Front desk employees need to be able to get along and work with a variety of people.
02/24/2022: Monroe, LA
Always Be Available as a Mentor.
03/03/2022: Lancaster, PA
Step 3: View the best colleges and universities for Front Desk Associate.