POSITION : Front Desk Receptionist

JOB SUMMARY : Responsible for greeting patients, and collect any payments including; copayments / deductibles / past due balances.

Will be required to do documentation check and verification before note is given to provider for final sign off. Assist with patient treatment, and scheduling follow-up appointments with the appropriate provider .

QUALIFICATIONS / EDUCATIONAL REQUIREMENTS :

1.High School Education, college preferred

• 2.Customer Service Experience preferred
• 3.Medical assistance licensure preferred.
• 4.Health care experience preferred.
• 5.Excellent written and verbal communication skills . Speak, read, write and comprehend English. Bilingual is welcome.
• 6.Ability to handle multiple tasks simultaneously and meet deadlines.
• 7.Excellent organizational and time management skills.
• 8.Emotional stability, ability to self-regulate, and skills to maintain professional boundaries .
• 9.Self-starter and motivated.
• 10.Professional demeanor and appearance.
• 11.Proficient skills to promote excellent client relations and customer skills.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS : The person in this position must be able to perform the following essential job functions with or without reasonable accommodations .

• Documentation check and verification before chart note given to provider for final review and sign off
• Liaison between students and provider for documentation questions and triage of patient flow in that moment if appointments get backlogged.
• EHR chart audit
• Labs
• Referrals
• External orders
• Images
• Documents
• Prior Auths
• RX Denials

2. FRONT DESK RECEPTIONIST :

• Answer phones and assigned email by addressing concerns, questions, or intake of patients.
• Plan, direct and control the patient flow, which will be guided by the EHR schedule
• Be proactive and look at schedule during the week and identify conflicts, concerns, or issues that can be resolved before patient care is impacted .
• Prepare / conduct inventory control reports and report office or medical supply needs to the practice manager.
• MEDICAL ASSISTANT :
• Manage patient care related to medical assistant responsibilities with taking temperatures, periodic vital signs, and other monitoring as assigned.
• OVERALL :
• Monitor systems, identify problem areas , develop and implement action plans.
• Demonstrate a desire to set and meet objectives and to find increasingly efficient ways to perform tasks.
• Performs job in compliance with agency policies and procedures as well as community and professional standards.
• Communicates necessary information to Supervisor and Clinical Staff to ensure coordination of services and activities.

Last updated : 2024-05-23