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The Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time evening position, and the ideal candidate will have open availability. The salary range for this position is $15.00 - $19.20 per hour based on previous work experience.Who Are We?RHW Hotels is a well-respected hotel management company based out of Overland Park Kansas with properties throughout Colorado, Kansas, Missouri and Nebraska. We are made up of creative professionals who are committed to helping our business grow and providing excellent service to our guests through integrity, commitment, and leadership.Why RHW?We only the hire the best and we take care of our team. We are a family organization and each person is extremely important to us. We show that through the Perks and Benefits we offer to each employee. We offer Health Insurance, 401k, Vacation Days after 6 months of employment, Referral Bonuses, Hotel Discounts and a trip provided by us after 5 years of employment.When you join RHW you do more than simply switch companies to advance your career. You become part of the RHW family, a group of talented women and men who drive guest satisfaction, give back to our communities and exceed guest, associate and investor expectations.Job Summary:The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests andstaff while accommodating their needs/requests yet also balancing the interest of the hotel.The Front Desk Agent will maintain the hotel standards set forth by Marriott by coordinating with other departments as necessary to fulfill the high expectations of ourguests and patrons.Responsibilities:· Check guests in and out of the hotel - make future reservations when necessary· Post and rebate room, tax, and other miscellaneous charges to guest accounts· Able to handle hotel phone system, transfer calls, and take messages for guests and· hotel staff· Place, modify, and cancel guest reservations, inputting same into computer while noting any special requests· Maintain daily an accurate inventory of available rooms· Coordinate with other departments to fulfill special guest requests· Communicate hotel facilities and services to guests at check-in· Must be able to provide information regarding local area facilities for guests· Provide information regarding the Brand Rewards program· Responsible for maintaining hotel key security system· Administer guest safe deposit boxes· Maintain cleanliness and orderliness of front desk and lobby area· Know how to properly handle wake-up calls· Open and close shifts - make accurate cash drops· Notify housekeeping and maintenance of any reported problems in guest rooms or· on hotel grounds· Distribute mail to guest boxes as well as to hotel staff.· Maintain an inventory of special guest service items such as roll-aways, cribs, etc.· Track status of rooms used for site tours or out-of-order for maintenanceRequirements:· High School Degree or GED· Previous Front Desk Experience preferred· Read and Communicate Clearly· Previous Customer Service Experience requiredComputer ProficiencyThe application window is expected to close within 14 days.
Part Time
$28k-37k (estimate)
05/22/2024
08/18/2024
The job skills required for Front Desk Agent - PT include Customer Service, Guest Service, Housekeeping, Commitment, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent - PT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent - PT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent - PT positions, which can be used as a reference in future career path planning. As a Front Desk Agent - PT, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent - PT. You can explore the career advancement for a Front Desk Agent - PT below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.