Customer Service Specialist

Based in Orlando, Florida, Massey Services is the nation’s fifth largest pest prevention company and the largest privately held family-owned company in the industry. Celebrating 38 consecutive years of profitable growth, Massey Services and its subsidiary organizations employ over 2,800 team members and operate approximately 2,100 vehicles that provide residential and commercial pest prevention, termite protection, landscape and irrigation services to over 800,000 customers from 170 Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you!

Please email your resume TODAY!!

Job responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

· High School Diploma or GED at a minimum

· Previous experience with customer service on the phone

· Strong problem solving skills

· Excellent computer, typing, and 10-key skills

· Time management talent and a sense of urgency

· Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person