Summary

Do you naturally portray empathy and kindness towards others in their time of need? Do you prefer helping the people and not the powerful? 

If you said YES to both, then our Case Consultant role might just be for you. 

Our firm is looking for full time customer service professionals who are passionate about helping people and dedicated to providing consistent first-classcustomer experience. Our clients call us when experiencing traumatic situations and our Case Consultants are the first line of communication they have with our firm. The proper candidate will support the Case Control Center’s core values by operating with PURPOSE- Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence

The Case Control Center is open 7 days a week from 8:00am to 9:00pm. Our ideal candidate will be able to work anytime during those business hours, Monday to Friday with Weekend availability.

If you believe in helping others, have a strong sense of empathy for those in need, treat others with kindness and respect, and are looking for a career, then we want to talk to you!

Position Starts at $15.00/hr Monthly Incentives averages $800. Join the team today and receive a $250 sign-on bonus! You must be employed with the company for a minimum of 90 days to receive this special offer.

Responsibilities

• Conduct consultations to potential clients calling into the firm and determine if we are able to help the client
• Collect and input adequate data regarding prospective cases
• Resolving client issues in a professional manner
• Accept inbound calls and place outbound calls
• Schedule appointments for call backs to potential clients
• Send and obtain signed retainers via email or text

Qualification

• High school diploma or GED is required; college preferred
• Ability to communicate empathetically with clients
• Used to adapting in an ever-changing environment and handling multiple priorities
• Able to multitask and learn quickly
• Must thrive in a team environment
• Reliable and dependable
• Excellent comprehension and critical-thinking skills
• Ability to type at least 35 WPM while navigating through multiple software applications

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