Massanutten Resort

Job Summary

Position requires excellent customer service skills and the ability to lead small groups of all ages through bike park instruction. Current IMBA, PMBIA, TerraMethod, or similar certification is preferred (will train if not currently certified). Must be a proficient mountain biker with the ability and desire and teach others. Will also assist with trail maintenance and rental shop procedures. Candidates with mechanical experience preferred and must be at least 18.

Required

18 or older

Preferred

Experience instructing and guiding people in riding mountain bikes or other outdoor activities

Basic bike maintenance and trail maintenance

Prior customer service experience

Typical Schedule

Days:

Varies, including weekends and holidays as needed

Hours:

Varied, evenings as needed 

Core Responsibilities

• Provide guests with properly sized bikes and protective gear
• Adjust and perform minor maintenance on rental bikes
• Provide guest with a guided learning experience for basic and intermediate riding instruction
• Help maintain trails with basic hand tools
• Handle and accept responsibility for large sums of money
• Sweep and other general cleaning of Rental Shop
• Other duties as assigned by management

For more information, contact Ana at 540-289-4939.