Massanutten Resort. Job Summary. The Family Adventure Park is a team-oriented culture full of outdoor enthusiasts. Supervisors at the Family Adventure Park oversee the day-to-day operations of the events and must have strong leadership, communication, organizational, interpersonal, and customer service skills. Candidates must be at least 21 years old, must be comfortable working at heights, and must have a good driving record. Adherence to safety...
Massanutten Resort. Job Summary. Responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certification...
Job Summary. Responsible for creating and troubleshooting views, functions, stored procedures and writing optimized SQL queries for reporting, analytics, and integrations with other applications. Responsible for creating database triggers or jobs for use in automation and ETL/ELT processes. The candidate will also interface with the software development team to assist in creating custom in-house built applications. In addition, the candidate will...
Job Summary. Responsible for creating and troubleshooting views, functions, stored procedures and writing optimized SQL queries for reporting, analytics, and integrations with other applications. Responsible for creating database triggers or jobs for use in automation and ETL/ELT processes. The candidate will also interface with the software development team to assist in creating custom in-house built applications. In addition, the candidate will...
Job Summary. The Software Development Manager is responsible for leading the development/programming team on design, coding, testing, and software lifecycle of internal and guest-facing applications for The Resorts Companies, Inc. This role partners with the Project Manager to ensure development projects are delivered on time, within budget, and to defined specifications. The Software Development Manager collaborates closely with internal and ext...
Job Summary. The Customer Service Supervisor plays a critical leadership role in centralizing guest service and recovery across Massanutten Resort. This position oversees the Customer Service Specialist and coordinates with certified front desk agents to ensure all guest feedback—whether received via online reviews, surveys, emails, comment cards, or social platforms — is addressed promptly, consistently, and professionally. As a customer service...
Job Summary. The Concierge Desk Attendant position serves as a vacation specialist for the Resort’s onsite and offsite guests. The Attendant strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests, provides accommodation and amenity information, markets special packages, curates vacation itineraries, and offers recommendations for events and local attract...
Massanutten Resort. Job Summary. Position requires excellent customer service skills, legible handwriting, and basic math ability. Duties include handing out properly fitted and adjusted rental equipment (skis and snowboards), snow removal, providing resort information, and keeping a clean and safe work environment. Must be at least 16. Required. Current rental binding certifications (training provided). Typical Schedule. Days. Varies, including ...
Massanutten Resort. Job Summary. The Family Adventure Park is a team-oriented culture full of outdoor enthusiasts. Attendants work as a part of a team to assist guests and to facilitate the safe operation of various attractions including the Mega Zip Line, Kids Adventure Course, Quick Flight/Climbing Tower, Bounce House, Conveyor Lift (must be at least 18 years old to operate), Gem Mining, Summer Tubing, and Snow Tubing. Attendants who apply for ...
Massanutten Resort. Job Summary. The Content Creator is responsible for producing engaging, on-brand video and multimedia content that tells the Massanutten Resort story and drives guest engagement, awareness, and bookings. This role develops both short-form and long-form videos, social-first storytelling, and multimedia content for digital and experiential campaigns. The Content Creator is highly skilled in storyboarding, shooting, editing, and ...
Massanutten Resort. Timeshare Reservationist serve as customer service specialist to our Timeshare owners with regards to entitlements and confirming reservations. Reservationists also provide general information about accommodations to our 3 party guests. Required. Excellent verbal and written communication skills. Strong attention to detail, organizational skills. Prior customer service experience. Strong computer knowledge including Microsoft ...
