Concierge Desk Attendant

Job Summary

The Concierge Desk Attendant position serves as a vacation specialist for the Resort’s onsite and offsite guests. The Attendant strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests, provides accommodation and amenity information, markets special packages, curates vacation itineraries, and offers recommendations for events and local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.

Required

Customer service, problem-solving, and general computer skills

Preferred

Prior customer service/guest relations experience and previous hotel/resort work experience; knowledge of local attractions

Typical Schedule

Days:

Varies, including weekends

Hours:

Varies, including evenings

Core Responsibilities

• Serve as primary point of contact for Resort guests
• Plan and reserve vacation itineraries
• Respond to email, chat, and phone inquiries
• Support work culture of service excellence
• Market special packages/activity cards
• Other duties as assigned by management

Focus

Tasks and Duties

• Perform tasks as directed by supervisor
• Complete work assignments in a timely manner
• Receive constructive criticism and follow through with corrective actions

Communication and Team Involvement

• Communicate clearly and professionally with team members regarding operations and/or guest interactions
• Alert supervisor to any issues that may require attention

Provide constructive feedback to supervisor

Professional Development and Mentoring

• Complete requisite on-the-job training

For more information, contact Gabriel Diaz at 540-289-3143.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.