What are the responsibilities and job description for the Retail Store Lead Supervisor position at Great Eastern Resort Management, Inc.?
Massanutten Resort
Job Summary
The Retail Store Supervisor’s role is to provide excellent customer service while professionally directing daily operations of assigned store including training staff members and overseeing store operation and processes strictly defined for the Retail Department. Protects employees and customers by providing a safe and clean store environment. Maintains all store related paperwork including accurate daily, weekly and monthly reports. Oversees store inventory levels and reports merchandise needs to Retail Assistant Operations Manager and Inventory Control Specialist. Creates dynamic visual displays that highlight the store merchandise as well as the resort atmosphere and brand.
Required
- 2 years for supervisor experience in a retail or hospitality setting
- Computer experience including Microsoft Office and POS systems
- Excellent guest service skills
- Excellent cash handling skills
- ServeSafe or similar food management certification within 30 days of hire
- Must be at least 21
- Valid driver's license and approved driving record (provide upon request)
Typical Schedule
Days:
Varies including weekends and holidays
Hours:
Varies including nights
Core Responsibilities
- Direct daily operations of assigned retail location, including merchandising, inventory, and product orders
- Train, mentor, and motivate Retail Shift Supervisors and Associates
- Ensure compliance with Retail Department procedures and safety standards
- Maintain accurate daily, weekly, and monthly reports and store documentation
- Create compelling visual displays that showcase merchandise and enhance the resort atmosphere
- Analyze sales data and trends to optimize performance and provide actionable feedback
- Perform duties of Retail Cashier, Shift Supervisor, and Inventory Control Specialist as needed
- Serve as a liaison between front-line staff and upper management
- Monitor team development and lead cross-training initiatives
For more information, contact Gabriel Diaz at 540-289-3143.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.