Medical Assistant I- Danvers

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Checks all unit emergency equipment as required, documenting date and name on appropriate log
• Performs selected non-nursing procedures and other technical procedures including phlebotomy as delegated by the RN
• Check department refrigerator temps and records on a daily log
• Provides for the comfort needs of the Infusion patients
• Reports all pertinent observations to appropriate person promptly and as directed
• Documents patient information accurately and in a timely manner according to policy
• Maintains confidentiality of patient information
• Utilizes computer for order entry, results reporting and documentation
• Escorts/transports patients, equipment, specimens, supplies, etc. as assigned
• Answers the telephone in the infusion unit when available
• Blood product and lab specimens are picked up and/or delivered to lab
• Assist patients to the bathroom
• Obtain frequent vital signs and weights as directed by RN
• Reports to patients the anticipated wait times as instructed by RN
• Stocks the infusion treatment area with popsicles, ice chips, linen, etc. and procures supplies as needed
• Restocks medical carts
• Organizes work and sets priorities in collaboration with the Charge Nurse/Designee based on patient care needs and unit activity
• Maintains clean equipment and work area
• Maintains appropriate inventory of supplies
• Provides general assistance to staff and physicians as requested
• Provides other duties as assigned
• Assists in maintaining a safe environment; follows hospital policy and procedures regarding patient safety and staff safety procedures
• Incorporates Infection Control standards in daily activities
• Safely uses patient care equipment, reports any safety hazards
• Establishes and maintains positive interpersonal relationships with patients, visitors and hospital personnel

CUSTOMER SERVICE RESPONSIBILITIES REQUIRED:

• Conveys Compassion: Demonstrates awareness and shows sensitivity to others needs.
• Respectful of Others: Considers others viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.
• Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.
• Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.
• Accountable for Actions establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.
• Informative: Proactively shares information with others.
• Adaptable to Others: Managers multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.
• Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results oriented behavior. Develops constructive, cooperative relationships with others.
• Emotionally Self Aware: Understands the implications of own emotions and managers appropriately.
• Safety: Is aware of and adheres to safety measures for both patient and staff.

QUALIFICATIONS:

• Completion of Training Certificate Program required
• Prior 1-3 years of experience required

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Basic computer skills necessary
• Good customer service and communication skills with ability to deal with a wide range of personality types is necessary; ability to deal with diverse cultural backgrounds
• Good organizational skills to handle multiple tasks in a busy environment.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.