3 Workforce Management Analyst Jobs in Somerville, MA
Mass General Brigham is Hiring a Workforce Management Analyst Near Somerville, MA
Workforce Management Analyst
- (3278311)The Ambulatory Contact Center (ACC) supports strategic operations of the Massachusetts General Brigham Hospitals and the Massachusetts General Physician Organization to improve service to patients and referring providers seeking care at our organization. The Workforce Management Analyst, under the guidance of and in collaboration with the department Manager, is responsible for key functions of ACC workforce planning.
The Workforce Management Analyst is responsible for daily efforts to provide superior customer and employee experience by effectively delivering real-time (intra-day) resource management. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations. The ability to create forecasting and scheduling to that forecast is crucial.
- Bachelor’s Degree preferred with a degree in healthcare, management or similar
- Minimum of two years of experience in performing WFM functions (specifically real-time management) in a multi-department/site contact center environment preferred.
- Experience with WFM software (Calabrio, Verint, Pipkins, NICE/IEX, etc.) that includes real-time adherence preferred.
- SWPP certification for workforce management is preferred
Job Summary
Full Time
Hospital
$85k-113k (estimate)
02/17/2024
05/29/2024
massgeneralbrigham.org
MEDWAY, MA
>50,000
1994
$10B - $50B
Hospital
Related Companies
About Mass General Brigham
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nations ...leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
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The job skills required for Workforce Management Analyst include Workforce Management, Scheduling, WFM, Planning, Forecasting, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Management Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Management Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Management Analyst positions, which can be used as a reference in future career path planning. As a Workforce Management Analyst, it can be promoted into senior positions as a Workforce Analytics Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Management Analyst. You can explore the career advancement for a Workforce Management Analyst below and select your interested title to get hiring information.
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