Who We Are

Brigham and Women's Hospital (BWH) is an international leader in health care delivery. A 793-bed teaching affiliate of Harvard Medical School in Boston, it is internationally renowned for excellence in patient care, groundbreaking biomedical research, and training the next generation of leading physicians and scientists.

Just as we have been able to reinvent health care, we have also transformed health care careers. Here you'll find a workplace where collaboration and teamwork are the norm, not the exception - physicians, nurses, technicians, staff and management form a close-knit bond, based on mutual respect and devotion to our patients. If you want an enormously fulfilling career, there's no better place to be.

What You Will Do

The Clinical Outcome Specialist reports to the Senior Director of PI and Outcomes and is responsible for serving as the leader for quality, safety standardization and patient outcomes at Brigham and Women's Hospital, Foxboro and within the Perioperative and Procedural environments.

• 43 Main Operating Rooms; 1 Procedure room
• Foxboro Day Surgery Unit
• Weiner Center for Pre-Operative Evaluation
• Advanced Modality Image Guided Operations (AMIGO) suit
• Ambulatory Treatment Room/ Wound Care Center
• OR/Central Sterilization Services
• Cardiac Catheterization Laboratory
• L2 Procedural Recovery Unit
• Echocardiology laboratories- Main, Foxboro, 850 Boylston and Westwood campuses
• Vascular Laboratories - main, Foxboro
• EKG/External Cardiac Monitoring- main and 850 Boylston
• BWH Endoscopy Center - main and 850 Boylston campus
• Cardiac Rehab- Foxboro

As a member of the leadership team, the candidate will work collaboratively and partner closely with Surgical/Anesthesia/Procedural, nursing, and hospital leadership.

The well-qualified candidate will have a vision for a culture of safety. Their goals will be patient and family centered. They will need to be an engaging and effective leader in all matters related to quality, safety, standardization, and patient outcomes.

Duties and Responsibilities

• Leading quality and safety operations, patient experience and performance improvement.
• Participates in development of programs and systems to meet the requirements of TJC, DPH, HCFA and other state and federal regulatory agencies.
• Designing and implementing clinical outcome dashboards
• Advance metric development with a focus on achievable outcomes.
• Develops processes that support the overall vision, mission, direction, goals, and objectives of the Perioperative and Peri-Procedural environments.
• Identifies areas of opportunities to evaluate, initiate, standardize, and improve systems.
• Collaborates with key stakeholders to implement systems to improve patient outcomes and maximize efficiency.
• Works in partnership with staff and representatives from other departments to ensure effective and safe department outcomes.
• Applies and teaches others about change management techniques, systems thinking methods and data-driven problem-solving skills to promote deeper understanding of system failures and opportunities for improvement.
• Focus on sustainable quality, safety and conducts report-outs on post- implementation audits.

Clinical Operations

• Reviews all Perioperative and Periprocedural safety reports for trends and identifies outcome improvements.
• Works with data analyst team to build metric and outcome dashboards
• Monitors department indicators and establish quality goals
• Participates and leads patient outcomes workgroups and initiatives throughout Perioperative and Peri-procedural areas.
• Develops, manages, and guides quality, patient outcomes and process improvements for patient care.
• Ensures and prepares for compliance with The Joint Commission, OSHA, DPH and BWH guidelines.
• Facilitates the standardization of processes and procedures to ensure daily execution of quality, safety, and process optimization.
• Perform other duties as assigned, appropriate, and or required.

What You Will Get

• Medical, Dental & Vision Insurance: Starts day 1!
• PTO: Up to 30 days annually for new hires including 10 holidays
• Retirement: A hospital funded pension plan plus a 403(b) retirement savings plan with hospital match
• Commuting: Subsidized MBTA pass (50% discount)

What You Will Bring

• Management experience in healthcare setting required
• Bachelor's degree in a Healthcare related field
• Clinical Background strongly preferred (RN, Technologist, CRNA, PA, NP)
• Master's degree preferred
• Minimum of 5- 7years of Operating Room/Surgical Services/Procedural experience with demonstrated experience in process improvement and patient outcomes.

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.