71 Help Desk Analyst (13963714) Jobs in New York, NY
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MashPoint - Technology & Staffing- merged with HuMetis group Inc is Hiring a Help Desk Analyst (13963714) Near New York, NY
Job Duties
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals; train computer users; maintain daily performance of computer systems; respond to email messages for customers seeking help.
- ask questions to determine the nature of the problem.
- Walk the customer through the problem-solving process; install, modify, and repair computer hardware and software.
- Clean up computers; run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users; follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.
Job Summary
Full Time
$70k-88k (estimate)
05/18/2024
06/05/2024
The job skills required for Help Desk Analyst (13963714) include Help Desk, Problem Solving, Computer Systems, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst (13963714). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst (13963714). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst (13963714) positions, which can be used as a reference in future career path planning. As a Help Desk Analyst (13963714), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst (13963714). You can explore the career advancement for a Help Desk Analyst (13963714) below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
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