Maryland Transit Administration Deputy Director, Service Development Administrator VII (0939)

Office of Service Development 

Executive Service 

“Open Until Filled”

 * This position serves at the pleasure of the Appointing Authority *
 **Bilingual applicants are encouraged to apply** 

Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.

DESCRIPTION

The MTA is recruiting for The Deputy Director of the Office of Service Development (OSD). The Deputy Director of the Office of Service Development is responsible for managing the day-to-day oversight of OSD and the MTA’s vision, mission and goals outlined in the Annual Service Plan (ASP) and Short-Range Transit Plan (SRTP). 

This position oversees performance and management of a team of direct reports and is responsible for contractor compliance, budget development, concurrence and enhancement of all department level policies, procedures and processes. 

The Deputy Director of the Office of Service Development (OSD) would also manage data collection and analysis processes (ridership, on-time performance, demographic data, population trends), and coordinating and supporting transit scheduling tasks. The Deputy Director regularly interfaces with the public, community leaders, elected officials, contractors, and government staff to educate, coordinate, and obtain feedback on transit planning and operational issues. The Deputy Director also actively seeks out opportunities to improve the transit development plan and to improve inter-modal transit connectivity, including bike/pedestrian access, car-sharing, and other modes that help reduce vehicle miles traveled.

The Deputy Director of the Office of Service Development (OSD) reports to the Director of Service Development and is responsible for assisting the Director in the planning, management, budgeting, and overseeing of all core functions in the office, including implementing and monitoring MTA’s short-term transit development plan for core transit services, managing data collection and analysis processes (ridership, on-time performance, demographic data, population trends), and coordinating and supporting transit scheduling tasks. The Deputy Director regularly interfaces with the public, community leaders, elected officials, contractors, and government staff to educate, coordinate, and obtain feedback on transit planning and operational issues. The Deputy Director takes on special projects as assigned by the Director in the support of MTA’s goals.

• Direct and oversee the development of route and schedule modifications for service changes. 
• Perform routine analysis of transit services, data and policies to seek service improvements when appropriate. 
• Management of consultant studies and request for proposals. 
• Provider oversight with the transit operations planning effort, GIS, Mapping, Data Analysis and Management of Transit System
• Oversee the preparations, publishing and distribution of service changes, charts, manuals, maps, pamphlets, and literature. 
• Represent the MTA with interactions with community partners and respond to service complaints and issues as directed by agency senior leaders. 

Education:

Bachelor's degree from an accredited college or university in Planning, Transportation Planning, Public Administration, Business Administration, Economics, Transportation Studies, Environmental Studies or related field. 

Experience:

Six (6) years of experience in administrative or professional work, with two (2) years of experience in the public transit and/or transportation planning field performing one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules, standards and regulations, exercising responsibility for the development of policies or procedures, and taking a leadership role in operational changes to transit and/or transportation.

Ideal Candidate

• Will have extensive experience in the use of ArcGIS (or similar GIS tools) for conducting GIS analysis and producing maps; 
• Be well-versed in the use of ridership data (from various sources, including Automated Passenger Counters) as part of the analysis conducted to determine productivity of transit lines, segments, and stops; 
• Working knowledge of transit-specific software’s such as Swiftly, Remix and Trapeze for daily and long-range analysis. 
• Have demonstrated experience in urban transportation planning.

Applicants are required to have a valid/current motor vehicle operator's license valid in the State of Maryland.

TO APPLY

You must complete a Maryland Department of Transportation (MDOT) employment application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. It is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.  Applications must be completed and submitted online by registering at 

https://www.governmentjobs.com/careers/mdotmd . Please make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.

Selected candidates may be subject to background and reference checks.  Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/ ). 
  Reasonable accommodations for persons with disabilities will be provided as requested.
 TTY call 711.
 TTY Users May Also Call Their Telecommunications Relay Service
 The incumbent in this position will not be a member of a covered bargaining unit.
 
 The Maryland Transit Administration is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.  MTA is an Equal Opportunity Employer. MTA Does Not Discriminate Based On: Age, Ancestry, Color, Creed Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex or Sexual Orientation or any other protected status.

 Issue Date: 01/05/2024