Description

Martin Tractor, Inc. is a family-owned and operated 4th generation John Deere Dealership. Our company started from humble beginnings in 1926 at a farmhouse in Roanoke, Illinois.

Over the last 98 years, our company has grown and Martin Tractor, Inc. currently has 13 locations across Central and Western Illinois. Martin Tractor Inc. has a unique culture, we have a small-town feel with all the benefits of a larger corporation.

The Parts Manager manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel.

Responsibilities

• Communicates, monitors and enforces effective Parts Department processes to ensure internal and external customer satisfaction
• Delegates daily duties to department employees including not limited to: receipting of parts, stock showroom part shelves, run outstanding transfer report, process stock order parts and verifies generic reports
• Executes Parts Department marketing plan and promotions and monitors to ensure achievement of department goals
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
• Submits all parts warranty and return claims within the required time frame to receive maximum credit
• Ensures all department tools and equipment are in good working order
• Manages staffing and employee development activities for employees reporting to this position
• Coaches’ employees in department to provide best in class customer experience focusing on welcoming skills and usage of customer names during all interactions
• Participates in store Enterprise Meetings to provide good communication between departments and promote teamwork at the location
• Completes periodic customer calls to promote promotions, deepen relationships and grow sales
• Monitors open parts tickets, no bin and negative on hand reports, reviews freight recovery charges and oversees any customer discounts
• Works with service manager at location to make sure service needs are met
• Complete semi-annual performance evaluations of employees and coaches to desired results

Experience, Education, Skills and Knowledge

• College degree or similar work experience with focus on sales
• 3 years experience in parts department operations or related sales management experience
• Ability to work extended hours and weekends
• Experience connecting with customers, maintain professional image, establish rapport
• Demonstrates excellent communication skills (written and verbal)
• Demonstrated ability to manage multiple projects simultaneously without supervision
• If not already completed, will complete all training required for Level 1 Certified Parts Professional AND any applicable training required for Level 2 Certified Parts Professional
• Experience using standard desktop load applications such as Microsoft Office and internet applications

 Martin Tractor Inc. and its dedicated employees are trusted partners, delivering and supporting premium products and personalized solutions to agriculture, consumer, and commercial customers to ensure long-term success.

 We invite you to apply to become a part of our honest, hardworking, and dynamic group of dedicated employees, Our goal is to employ hard working employees who are seeking a rewarding career. We take pride in providing generous benefits to our employees and their families.

• We offer 401K and Roth retirement plans with company paid Safe Harbor employer retirement contributions.
• Free development opportunities in your field of knowledge, incentive pay programs, and employee discounts.
• Membership opportunities to Deere Employees Credit Union.
• The following are for Full-time employees only:
  • Competitive Medical, Dental, and Vision benefits.
  • Free doctor online consultations.
  • Access to the V.I.P. network of physicians, outpatient facilities, and other services No cost to employees for procedures who are on PPO medical plan.
  • Company-paid basic life insurance.
  • Free Will, Living Wills, POA, and free Employee Assistance Program.
  • Supplemental life, Short term, and Long-term disability.
  • Start earning generous PTO time as soon as you start working.

*We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications