• Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in such areas as foster care placement, protective services, and ORR program components.
• Investigate and provide services and referrals for clients where their physical or emotional welfare is involved.
• Work with cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions affecting a client's personality, family relationships, child or in-home care arrangements.
• Develop treatment plans to improve or restore individual or family functioning.
• Make case studies for the purpose of assessing problems and determining appropriate types and methods of intervention.
• Conduct thorough psychosocial assessments on families.
• Develop person-centered, strength-based case plans.
• Assess family environment to determine potential or imminent threat to child permanency and stability.
• Maintain up-to-date records of all aspects of case management and prepares reports and correspondence.
• Travel to include transportation of children to parents/sponsor on rotation with other positions.
• Perform other duties as requested by the assigned supervisor and or management.

EDUCATION and/or EXPERIENCE

• Bilingual in Spanish is a must.
• 2 years’ experience in case management.
• Crisis intervention experience.
• Training/experience in trauma-focused and/or trauma-informed practices.
• Social services experience.
• Ability to respond effectively to the most sensitive inquires or complaints.
• Ability to effectively present information and respond to questions from program director, case aids, clients, stakeholders, etc.
• Ability to solve practical problems and deal with a variety of instructions furnished in written, oral and diagram or schedule form.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multitask.
• Proficiency in general office software including MS Word, MS Excel and MS Outlook.