Position Title: Case Manager
Reports to: Lead Case Manager
Description/Summary
of the Position: Performs a full range of targeted and/or general case management that is strength-based, needs-based, community-based, and family-driven. The case manager is responsible for developing and maintaining community relationships, networks, collaborations that improve the availability and quality of formal and informal services to families and children.
Principle Responsibilities and Duties:

• Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in such areas as foster care placement, protective services, and ORR program components.
• Investigate and provide services and referrals for clients where their physical or emotional welfare is involved.
• Work with cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions affecting a client's personality, family relationships, child or in-home care arrangements.
• Develop treatment plans to improve or restore individual or family functioning.
• Make case studies for the purpose of assessing problems and determining appropriate types and methods of intervention.
• Conduct thorough psychosocial assessments on families.
• Develop person-centered, strength-based case plans.
• Assess family environment to determine potential or imminent threat to child permanency and stability.
• Maintain up-to-date records of all aspects of case management and prepares reports and correspondence.
• Travel to include transportation of children to parents/sponsor on rotation with other positions.
• Perform other duties as requested by the assigned supervisor and or management.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCEBachelor’s degree in behavior analysis, human development; two years’ experience in case management withing social services or closely related field.
EXPERIENCE/SKILLS/ATTRIBUTES Preferred (Ideal Candidate)

• Bilingual in Spanish is a must.
• 2 years’ experience in case management.
• Crisis intervention experience.
• Training/experience in trauma-focused and/or trauma-informed practices.
• Social services experience.
• Ability to respond effectively to the most sensitive inquires or complaints.
• Ability to effectively present information and respond to questions from program director, case aids, clients, stakeholders, etc.
• Ability to solve practical problems and deal with a variety of instructions furnished in written, oral and diagram or schedule form.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multitask.
• Proficiency in general office software including MS Word, MS Excel and MS Outlook.