Note: This is a mostly remote position with office visits as needed. This will typically be 1 day per week maximum. In-state, day travel in client-owned vehicles is expected. Occasional long hours are possible but limited. Travel expenses will be reimbursed according to client s guidelines.

Job Description:

• Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance.
• Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems.
• Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected.
• Occasional long hours are possible, but limited.
• This is a 100% remote position with office visits as needed.
• Applicants must reside within the Wisconsin State.

The client s telecom group manages:

• Cisco infrastructure and endpoints
• Mitel VoIP PBX and ACD
• Telecommunication Company management
• Smart phone support
• AirWatch
• Apple Business Management
• Video conferencing account management.

Minimally qualified applicants must have:

• Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
• Working knowledge of Networking concepts
• Experience with Cisco phones and infrastructure.
• This position will have minimal travel but it may be necessary for some projects.
• No overnight travel expected.

Top Skills & Years of Experience:

• Video Conferencing infrastructure and endpoints management
• Unified Communications Systems (Webex, PBX, ACD, etc.)
• Mobile device support and Management
• Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc.)

Preferred vendor Experience:

• Cisco
• Mitel
• Zoom
• AirWatch
• Apple Business Management
• Microsoft

Required soft skills:

• Ability to work independently but in a team environment-
• Able to meet deadlines
• Punctual
• Ability to multi-task and balance their work day
• Ability to troubleshoot complex problems and determine a solution.