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Description
SUMMARY OF POSITION:
The part-time customer care representative (CCR) will be responsible to perform routine customer transactions, including deposits, withdrawals, loan payments, transfers and check cashing using risk-based decision-making skills. A CCR must have sufficient knowledge of products and services to enable proficient and appropriate referrals of products and services and the ability to assist customers with any questions or issues related to those products and services. Assignment of position level based on experience, performance and longevity in position.
Essential Functions:
Marginal Functions:
This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Individuals may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an individual be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the individual when possible.
Requirements
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Education And/Or Experience:
High school diploma or equivalent. Prior banking experience preferred but not required. Broad knowledge of the bank’s products and services is required.
Compliance Knowledge:
Ability to demonstrate general knowledge of the Bank Secrecy Act/USA Patriot Act, Privacy laws and regulations, as well as consumer protection deposit laws and regulations; including, but not limited to, Expedited Funds Availability Act, Electronic Funds Transfer Act, and Truth-in-Savings Act.
General knowledge of information security is required. This includes understanding the importance of safekeeping confidential customer information, understanding and acknowledgement of Bank policies in relation to information security, and maintaining safety in the Bank’s network.
Sales & Service Skills:
Employee must demonstrate thorough knowledge of Marquette products/services and apply that knowledge to solve customer problems appropriately and effectively. Must also be fully versed and comfortable with the sales process to meet needs of customers.
Language Skills:
Ability to read and interpret documents such as safety rules, instructions, and procedure manuals. Ability to speak effectively with employees of organization. Must have proficient computer skills.
Equipment/Tools Skills:
The employee must have the ability to use standard office equipment.
Mathematical Skills:
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Must have the ability to balance and make mathematical computations with accuracy.
Reasoning Ability:
Ability to apply commonsense understanding to issue and carry out both detailed and written or oral instructions. Ability to use sound reasoning to negotiate payment orders.
Physical Demands:
While performing the duties of this job, the employee is frequently required sit; and to use hands to finger, handle, or touch. The employee is occasionally required to stand; walk; and talk or hear.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Individuals may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an individual be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the individual when possible.
Marquette Savings Bank is a 115-year-old financial institution headquartered in Erie, PA with branch offices throughout Erie and Crawford Counties. Marquette is an Equal Opportunity Employer, and we actively recruit, and seek to hire, retain, and promote a diverse workforce; we are an equal opportunity employer of protected veterans and individuals with disabilities.
Part Time
$36k-45k (estimate)
03/15/2024
04/15/2024
marquettesavings.bank
Kennesaw, GA
<25
The job skills required for Part-Time Customer Care Representative include Products and Services, Customer Care, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Part-Time Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part-Time Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part-Time Customer Care Representative positions, which can be used as a reference in future career path planning. As a Part-Time Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-Time Customer Care Representative. You can explore the career advancement for a Part-Time Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
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Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
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A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
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Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.