Founded in 2007, Markon is a nationally recognized consulting firm headquartered in Falls Church, Virginia. With employees in seven states and overseas, we support the intelligence community, defense and civilian sectors, as well as commercial clients. Markon is committed to advancing clients through project management and business improvement services offered in a premiere, highly personal environment.

Join our winning team! We empower our employees to make decisions and encourage them to take on leadership roles. New ideas from employees are also encouraged. Markon is a place where you can truly demonstrate your capabilities to your full potential. We are consistently named a Washington Post Top Workplace and Best Place to Work in Virginia because we put our employees first. Markon offers an exceptional benefits package that ranks in the top tier of our industry.

Markon is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Description:

Markon is currently seeking a Functional Analyst to support one of our Intelligence Community customers to manage the requirements gathering process for a software development team.

Duties include:

• Utilizing ServiceNow to gather requirements
• Manage customer request queues. 
• Coordinate with client to pinpoint requirement enhancements and defects to ServiceNow
• Use customer requirements to create stories for the software development team.
• Create reports and dashboard
• Other duties may include: task board creation, data entry analysis and other miscellaneous activities using ServiceNow.

• Experience with ServiceNow
• Experience creating user stories
• Experience with data analytics and analysis
• Strong interpersonal and communication skills
• Ability to interact with customers at all levels of the organization (consulting and leadership experience a plus)