The Floral Assistant Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She supports the Department Manager regarding all department duties such as ordering, merchandising, maintaining department conditions and training department clerks. He/She is responsible for assisting the Department Manager in leading the efficient, effective, safe, legal and profitable operations of the department.

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist with interviewing, training, scheduling, performance and productivity of all department team members
• Assist with communication of information distribution to entire department
• Responsible for maintaining positive atmosphere, spirit and morale within the department
• Demonstrate effective leadership skills by managing time and delegation
• Support and execute division concepts and programs
• Contribute in executing and meeting financial goals
• Ensure quality and consistent product availability and solutions to our guests
• Assist with safe guarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
• Ensure department systems and processes are utilized consistently and correctly
• Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals
• Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management
• Assist with coordinating the books and manuals to ensure they are kept updated
• Assist with coordinating inventory process and reporting
• Must be able to take care of all department issues in the event of the absence of the Department Manager, which would include ordering, delegating, multitasking, forecasting, prioritizing and merchandising
• Assist and lead designers and sales clerks in completing their tasks
• Demonstrate good conflict management skills
• Perform other duties as requested or required by upper management

Key Responsibilities:

• Must be 18 years of age or older
• High School Diploma or equivalent
• The Floral Assistant Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members.
• Ability to work and communicate with all levels of management and subordinates in a professional manner
• Ability to self-motivate, problem-solve and work with minimal supervision
• Working knowledge of plants and flowers
• Able to work in varied temperatures
• Independent mobility within the department - standing and walking for 8-10 hours, squatting and climbing.
• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
• Ability to lift and carry items weighing up to 30 lbs. and push and pull up to 100 lbs.
• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).
• Ability to work at fast-paced, but efficient and controlled manner
• Must be flexible to work various hours/shifts, including weekends and holidays
• Must be able to transfer to another store within the area

Job Summary