Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints promptly and effectively
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Skills:
- Excellent guest relations skills with a focus on providing exceptional hospitality
- Strong knowledge of hotel management systems and procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
- Exceptional communication skills, both verbal and written
- Proficient in phone etiquette and handling inquiries professionally
- Bilingual or multilingual abilities are a plus
- Strong problem-solving skills with the ability to resolve guest issues effectively
- Attention to detail and accuracy in handling guest information
- Previous experience in customer service or hospitality is preferred

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply now to start your journey in the hospitality industry!

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Flexible schedule
• Free parking
• Paid time off
• Parental leave

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Peoria, IL 61602: Relocate before starting work (Required)

Work Location: In person