Description

Fresno, CA

Description

Type: Regular, Full-Time

Status: Exempt

Salary: $64,480 Annually (entry level Salary) – $83,200 Annual (top)

Reports To: Chief Programs Officer

SUMMARY: This management position is responsible for the overall coordination of MMC community programmatic activities and services. This position will provide oversight, management, and coordination of but not limited to MMC’s community services within MMC’s various sites in which victim-based services are offered. Services include Community Case Management, oversite of the Family Stabilization Program, Advocacy, Facilitation, and coordination with internal MMC program Managers especially as services intersect with common clients. 

Satellite service sites can include services offered in offices in both Fresno Metro and Fresno County rural areas which include but are not limited to: Reedley, Coalinga, Mendota, Selma, Parlier etc. The Program Manager maintains contract compliance on project/program operations offered at each site and has direct facility oversite and operational responsibility of all staff at these locations at times in collaboration with additional Program Managers.

This position is also required to maintain interagency relations concerning the cooperative operational agreement with external partners, with other agencies in the community, and internally within the agency. The Program Manager has primary responsibility for grant management, data collection, and maintaining all reporting and file mandates for grants. As an MMC manager, this position represents the agency and maintains interaction with clients, families, and the community.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Responsible for staff supervision and assignments within these programs, including staff scheduling, coaching, performance evaluations, and general oversight;

• Reviews and approves client case plan of cares for those enrolled in specific MMC community based programs, monitors case plan progress of all clients – via review and audit of files, meet with case managers, and meets with clients if needed;

• Responsible for the staff and operations of emergency response activities in the rural areas, emergency assessment, and coordination with the Housing Service, Crisis Response Manager and team regarding ER housing and longer-term housing assistance to community victims, as deemed appropriate;

• Coordinates with all MMC internal Program Managers, in which clients intersect with additional MMC programs, and within these satellite sites;

• Develops and maintains professional relationships and partnerships within the community;

• Have some oversite of specific Coordinated Entry tasks as assigned;

• Attend FMCoC meetings such as: Case Conferencing, General Public meetings, and any other as assigned;

• Provides community partner trainings on MMC DV services, as needed and as requested;

• Ensures project implementation done in coordination with external partners; especially those in which MMC is contracted with, maintains ongoing positive working efforts in the designed process for client services, and accessing DV services as deemed eligible;

• Reviews and monitors, with the Chief Financial Officer and Chief Program Officer, the use of funds within the assigned operational grants, to maximize assistance dollars and meet annual allocations within the grant;

• Responsible for overseeing and ensuring the development and implementation of a large array of client self- sufficiency programs and classes for community clients to attend (life skills, financial literacy, linkages to institutions of learning, job skills training sites, and others);

• Oversees all activities of staff and volunteer involvement to ensure proper operational standards and ensure that clients receive appropriate, timely, and successful programmatic services;

• Collaborates with the Children Services Manager, regarding the operations of MMC Enrichment Centers that are placed directly within these satellite sites; while providing direct oversite in the absence of the Children Services Manager. 

• Ensures files are up to date, and case plans/programming meet the developed project implementation plans;

• Ensure that the appropriate client service statistical documentation is reported per contract and/or grants assigned;

• Responsible for providing programmatic recommendations to the Chief Programs Officer in order to continue enhancing overall programmatic growth and sustainability;

• Continuous program evaluation to include assessing and evaluating the need for additional and/or new resources and services;

• Participates in agency ongoing Strategic Planning meetings;

• Conducts onboarding and yearly evaluations of staff, including the ongoing coaching and staff development, through the use of 1:1s, trainings, and team building etc.;

• Participate in 1:1s with the Chief Programs Officer in order to provide updates on overall operations; 

• May be required to provide “on-call” support to the Emergency Services team (ER Safe Housing and/or Crisis Response), including but not limited to hotline coverage;

• Adhere and comply with the confidentiality of client information per VAWA laws; 

• Use of own vehicle may be required, as this position has oversite of multiple locations. 

• May be asked to participate in MMC media interviews, as a representative of the leadership team;

• Regular attendance and promptness are considered part of each employee’s essential job functions;

• Other duties as assigned.

The Community Resource Sites Program Manager is expected to customarily and regularly exercise

discretion and independent judgment in carrying out job duties; and is expected to perform solely exempt type duties more than 50% of work time during the workweek.

The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties, and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws.

Requirements

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor Degree required; with coursework in social work, human services, or victimology preferred.

• Two years of experience in the domestic violence or human services field, with supervisory experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal and communication skills;

• Ability to speak effectively before groups or organizations;

• Ability to communicate verbally, information and ideas so others will understand;

• Ability to listen to and understand information and ideas presented through spoken words and sentences;

• Skills in problem resolution and problem solving;

• Ability to work independently, and within diverse work teams;

• Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicity’s, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations;

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;

• Ability to write routine reports and correspondence; 

• Ability to speak effectively before groups or organizations; 

• Understanding of the Cycle of Violence, domestic violence barriers, and survivor needs;

• Ability to understand the needs of adults, families, and children and a willingness to address their concerns with action designed to create change; sensitivity to issues pertaining to domestic violence;

• Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists and to make independent decisions within scope of responsibility.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possession of a valid California driver's license and proof of liability insurance on personal auto.

• Must be insurable at all times at standard rate by MMC insurance carrier.

• Must pass a tuberculosis, drug and fingerprinting test.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 • Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus).

• Close Vision – (clear vision at 20 inches or less).

• Oral Expression and Comprehension – frequent.

• Speech clarity – frequent.

• Hearing – ability to hear instructions - frequent.

• Critical thinking – frequent.

• Lift up to 35 pounds – occasional to frequent.

• Push/pull – occasional to frequent.

• Reach with hands and arms – frequent.

• Sit – excessive.

• Stand – occasional to frequent.

• Stoop, kneel, crouch, or crawl – occasional to infrequent.

• Repetitive use of hands – frequent.

• Fine Dexterity – Both – frequent.

• Walk – moderate.

• Grasping: simple/light - frequent.

 The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Indoors, environmentally controlled.

· Normal office noise level.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the company. 

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services

I can complete the essential functions of this position as stated above: