OVERVIEW: The Receptionist/Greeter is responsible for greeting customers as they enter the dealership and directing them to the appropriate sales staff or other department.

KEY TASKS:

• Answer all incoming calls and forward them to the appropriate party
• Meet and greet customers. Have new customers complete a customer information card.
• Project a professional and service-oriented image to all customers
• Assist Sales Coordinator/Office Manager with all files, paperwork, Getaways! and clerical support
• Provide support to the all departments as needed including typing of correspondence, travel planning, general office duties and appointment setting
• Input information into customer databases
• Attend and assist with the preparation of boat shows and other off-site promotional events
• Process all outgoing mail and sort and distribute incoming mail.
• Actively participate in boat shows and other off-site promotions such as Getaways!.
• Assist with the scheduling of guests for Getaways! trips.

KEY RESULT AREAS:

• Internal/external customer enthusiasm
• Professional telephone and face-to-face contact with all customers and team members
• Maintaining a positive image of MarineMax
• Accurate and timely completion of all paperwork
• Successful boat shows, Getaways! trips, and other off-site promotional events
• Accurate database management
• Timely and accurate completion of all administrative tasks