3 Technology Support Analyst (Software Asset Manager) Jobs in Glendale, AZ
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Technology Support Analyst (Software Asset Manager)
$66k-91k (estimate)
Full Time
2 Months Ago
Maricopa Community College District is Hiring a Technology Support Analyst (Software Asset Manager) Near Glendale, AZ
Technology Support Analyst (Software Asset Manager)Job ID: 319817
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$57,950.00 - $75,335.00/annually, DOE
Grade
116
Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 20 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
The Technology Support Analyst (Software Asset Manager) provides advanced software support and software purchasing services for the Office of Information Technology (OIT) at Glendale Community College. OIT supports all academic and administrative technology across both GCC campuses. This position works in a fast-paced, multi-tasking environment while supporting multiple projects and deadlines, providing software purchasing support for the entire college, effectively communicating with all levels of the organization.
Essential Functions
50% - Coordinates and provides software requisition services for two campuses. Provides advanced IT support to identify and resolve software and application issues and acts as a liaison between customers, other technical units, and vendors. Modifies and updates processes, procedures, and standards. Delivers escalated IT support services to include software support and requisitioning. Identifies, investigates, and resolves user questions and concerns surrounding the purchase of software. Responds and resolves escalated help desk tickets involving software acquisition. Assists customers by performing advanced analysis of various issues related to software licensing. Creates, monitors, and completes IT support logs and service desk tickets relating to the purchase of software. Acts as liaison with the customers, the district office, and the campus fiscal office. Coordinate the distribution and installation of software by supporting Systems Admins, providing installation files and support documentation. Assists in the planning and implementation of computer information systems and software. Ensures licensing and copyright laws are followed. Researches and recommends new products and forms. Coordination and transactional support operations, including Contract Lifecycle Management with District Legal
30% - Self-directed prioritizing and workload scheduling to achieve target outcomes and timelines. Purchase reconciliations on enterprise systems and with vendor contacts. Works with sensitive and confidential information. Creates financial/analytical reports, spreadsheets, and documents for budget management, operational projections, and monitoring of campus-wide IT projects/purchasing initiatives. Maintain an IT purchasing database for licensing, SLA, and reporting purposes. Create and maintain process flow charts. Create and maintain purchase requests tool and associated records. Knowledge of and adherence to policies (MCCCD Purchasing, AZ State records retention) and Fiscal processes utilizing available resources. Coordinate and perform administrative functions for direct supervisor in support of team activities and functions
10% - Lead lower-level staff by providing ordering documentation and equipment checklists for processing enterprise-level equipment deliveries. Oversee the processing of delivery information and packing lists against Purchase Orders (POs) to ensure accuracy of delivered items
10% - Other duties as assigned by supervisor or Associate VP of IT
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution in information technology or directly related field, and two years providing technology support work involving computer hardware, software and applications.
OR
An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications
A. Three (3) or more years of demonstrated procurement/purchasing experience preferably in education
B. Three (3) or more years of experience using enterprise financial management systems (e.g., FMS)
C. Three (3) or more years of experience applying applicable policies, procedures, and/or regulations and standards in a public institution
D. Three (3) or more years of demonstrated experience preparing and coordinating budgetary or statistical reports and/or presentations
E. Three (3) or more years of experience purchasing IT assets (e.g., hardware, software, etc.)
Special Working Conditions
- Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
- Travel to campus during interview/selection process will be at candidate's own expense
- Will be required to travel or be assigned to all MCCCD locations
- May require numerous evenings or weekends
- May require prolonged periods of viewing a computer screen
- May be required to lift or carry up to 25 lbs.
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Open until filled. First Review Monday, April 8, 2024. Applications received after the review date may not be screened.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Job Summary
JOB TYPE
Full Time
SALARY
$66k-91k (estimate)
POST DATE
03/29/2024
EXPIRATION DATE
05/28/2024
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The job skills required for Technology Support Analyst (Software Asset Manager) include IT Support, Help Desk, Installation, Computer Hardware, Service Desk, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Analyst (Software Asset Manager). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Analyst (Software Asset Manager). Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Technology Support Analyst (Software Asset Manager) positions, which can be used as a reference in future career path planning. As a Technology Support Analyst (Software Asset Manager), it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Analyst (Software Asset Manager). You can explore the career advancement for a Technology Support Analyst (Software Asset Manager) below and select your interested title to get hiring information.
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