Student Services Specialist (Specially Funded) Job ID: 319401
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Regular
Hiring Salary Range

$18.48 - $23.12/hourly, DOE
Grade

109
Work Schedule

Monday - Thursday 8:30am - 5:30pm; Friday and every other Saturday 8am-5pm. Weeks including a Saturday will include an additional weekday off.
Work Calendar

12 Months
Funding Information

This is a grant funded assignment with a projected end date of 06-30-2024 with renewal based on available funds and the needs of MCCCD.
Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options:

• 16 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time (if applicable)
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• $4,000 Annual professional development growth funding (if applicable)
• Tuition reimbursement for employees and dependents (if applicable)
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Provides a high-level of customer service to students and community members by administering a variety of academic, career, and certification assessments at the Rio Salado College Northern Testing Center. This position follows strict policies and procedures for online test administration and provides technical support to students, customers, and team members. This position is responsible for ensuring front line testing services at the Rio Salado College Northern Testing Center are operating efficiently.
Essential Functions

60% - Provides a high-level of direct customer service to students, candidates, staff, and faculty. Administers assessments following specific, established procedures and policies, all while working in a team environment. Serves as a certified proctor and exam knowledge expert. Maintains database information and confidential testing records
20% - Provides a high-level of technical support to students, candidates, part-time staff, and other team members through troubleshooting. Corresponds and collaborates with Faculty, outside departments, and external companies regarding testing issues
10% - Trains and implements policies and procedures to full-time and part-time Testing Technicians. Establishes and coordinates work schedules for the Rio Salado Northern Testing Center staff. Responsible for ensuring coverage during all hours of operation. Provides follow up training to staff when necessary
10% - Prepares and maintains correspondence, appointments and reports related to Testing. Maintains office systems and procedures; provides general clerical assistance, including answering phones, maintain testing center email and calendar, greeting/directing student/customer traffic. Ensures accurate payments are received and processed. Performs other duties as assigned.
Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications

A. Experience working in a customer service environment
B. Experience providing technical support or technical troubleshooting
C. Experience administering assessments using exam administration software/applications
D. Experience collaborating with outside departments, faculty, and/or external corporations
E. Bachelor's Degree
Special Working Conditions

The primary location for this position is the Rio Salado College Northern located at 1715 West Northern Ave. Phoenix, AZ 85021 but will be required to work at multiple locations for training and coverage purposes. The Rio Salado College Northern Testing Center is open Monday - Thursday 9:00am - 9:00pm and Fridays and Saturdays 8:00am-5:00pm. This position may require some evening hours and Saturdays.Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements . May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25 lbs
How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled
First Review November 27th, 2023
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480-517-8196.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=319401&PostingSeq=1
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